Dear All,
Ref No: ITBC0929746 and order no. 0GA0********
I have ordered Reebok shoe through on line on 16-04 -2009, the next day customer care called me and informed that web transaction not successful and asked me to order again through phone system. i got my parcel on 02 - 05 -2009 and next day one more parcel came, which i have refused to accept and returned to the courier itself. 21 - 5 - 2009, i got the credit card statement and shocked. they have debited twice Rs 2499/-.
Immediately i have made complaint and till now i am making complaints, nothing taking place. i have complaint through this forum also, you have sent one letter to the cheating company then also nothing has happened.
So i request you to take severe action or guide to file a consumer case against them to claim for mental torture they have given to me.
Looking your help delibrately
Best regards
Ganapathy Suresh
India today club always asking the customer for wait for some time , but last one year i am making this complaint, still they are giving this standard answer, but no remedy. kindly make them to act as sson as possible, as now almost 13 months over.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
An email communication has been sent to India Today Book Club on March 23, 2010, 3:54 pm
Dear Sir,
Kinldy wait for few days we have forwarded your details to our concerned department.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424