I am Ashish and my India Today Book Club membership number is - ITBC10321218 I have Booked Reebok Track suit 'L' Size on 10th MAR 2010 which was priced 1399 on ITBC with Reebok watch free gift as first purchas.
on 29th April 2010 i got my delivery but i didnt get my free gift with that and also i got track suit of size 'XL' i called ITBC and told them about this so they told me online booking shows XL size so we sent that but if you wanna L size please sent back that parcel.
I sent back that parcel and also sent them courier slip scan copy, i got two three calls from ITBS before dispatching shipment regarding my size and on 3rd of june i got my shipment which was again XL size. I called ITBC and informed about that they again apologize and told me to sent it back to them. i sent back that shipment on 8th June 2010 and as per courier company they delivered that on 12th of June. when i inquired about my shipment they said they didnt get and asked for POD, i got POD from courier company and then sent to them but again they told there is no seal of ITBC on POD so we cann't accept it and told me to talk to courier company. i talked to courier company they said they have only this document, i asked them to give that in written and they sent me mail regarding that. i forward that mail to ITBC and also talked to ITBC customer care supervisor Mr. Kapil, this whole process took around 2 months and approx 15th Aug 2010 i sent all my communication with courier company, their written confirmation of delivery which asked by ITBC and since then i am calling ITBC
And getting the same answer we are trying it will resolve soon. now whenever i called nad talk to Mr. Kapil he said now thing cleared from his side and pending with other deptt., Same answer i am listening since 3 months but nothing happen

Please do some thing , I have called hundredths of times to them and wasting more and more money to call them, whatever discount they have given me they balanced that by doing this KAND.