At the end of my wits now about what I can do to get any kind of justice and protection from Vodafone.

It has been more than 2 months since I have been complaining and Vodafone has not bothered to pay heed to any of it. After over 50 phonecalls, 20 mails and social media postings, there is still no response or hint of any concern. Most lethargically, I'm always told that I will receive a call in 2 working days, (still waiting for Vodafones 2 days).

A few of my complain numbers: ********0
********5
********8
********6
I cant locate all of them since I have so many. This should suffice for now I suppose.

I finally visited the Vodafone store on 19/10/13. The manager over there, Mr. Subhash was completely convinced with the genuineness of my concern and assured me that since it was such a simple and genuine problem it will be fixed immediately and the false charges will be revoked. Surprisingly, after spending 5 minutes in the back office he returned as a transformed person, saying that if I wanted to use my phone I will have to succumb to Vodafone's demands and pay the fraudulent charges.

I have been using 2mbps unltd plan on my number since 2-3 years. Now vodafone refuses the very existance of such a plan. In fact as per the representatives, Vodafone has erased all my previous data usage details and there is no details of start date and end date of my previous ongoing data plan. As you can still see though, there is data usage over the last 3 years but no active data plan. Suddenly vodafone disregards all my previous plan details and prepaid amount thereof and switches me to open usage charges without informing or taking consent. I have explained this multiple times to your representatives and some of them even understand the issue quite clearly and intend to help me out as well but due to the twisted and corrupt policies of Vodafone; are unable to process any genuine cases. And invariably, after being unable to resolve the issue, the candor of the rep changes drastically into someone rude and mean and unfazed.

Falsely charged amount : approx Rs. 11000/-
I have details of all bills paid, since they are paid through my company account. I can very easily prove my point in court if thats where you want to take this. Details of my yearly plan that you have refused the existence of completely. (Ms. Krishna Patel, Appellate desk). and details of my monthly bills that do not show billing for data. and a short recording of your representatives confirming that there has been constant data usage for the last 3 years but no active data plan.

Request for full reversal since I have been on the yearly unlimited plan.

Please refer the mails below to get an idea of the mental trauma and torture caused due to Vodafone and its horribly blatant dishonesty.

Mr. Mardia.