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IRCTC Indian Railways - Booking tatkal ticket by irctc not possible on opening day between 8am to 9am (ID # 1284)

Complaint by sanjay singh on October 24, 2009, 5:47 pm in Indian Railways

Based on past two years of booking online tickets through Indian Railways online booking system by its website irctc, I have observed that between 8 am to 9am, availability of website is almost rare. Even if one logs in successfully then it will be Impossible for him to book the ticket. But as soon as time passes beyond 9 am, picture becomes different, one can easily book the ticket. Now, the real question is that because of above problem one ... read more

9.
Tue, 02 Mar 2010  neeraj kumar

yes i agree with what is stated above .
after this system of 2 days before booking it has really became pathetic to book ticket as usual .it show full avaliablity at 8:59 am but as soon as time pass a min ,one\'s computer get hanged and either session expire or log ticket do not come and it now shows wl/[xx]/wl[xx].please i appeal to concerned authority to look into matter

8.
Thu, 11 Feb 2010  Sudhir Deshmukh

I strongly agree with sanjay. Its so frustrating that when you try to book ticket online site goes very slow or show page cannot display error. During 8 to 8.30 site goes always on toss and IRCTC has to do something for improving their speed.Only Rail ticket brokers are gettign beniffeted by this service. I faced lot of problem from last 2-3 weeks. I was so frustrated because of this problem. I request IRCTC people to really do something for common man.

Sudhir Deshmukh

7.
Mon, 21 Dec 2009  Alphonse Raj

I support this complaint.

I too experienced this on 21st December from 8.00 a.m. to 8.45 a.m (till writing this)

Alphonse Raj

6.
Wed, 25 Nov 2009  Lisa

Im sure everybody who visits this site supports the complaint. Its as if the railway deliberately blocks internet traffic so they can make more money by joining with agents. I was also booted out even after being logged in! Even if you do log in, the site gives you error messages so many times.

5.
Wed, 25 Nov 2009  Madhurendra Kr Verma

I support this complaint.
It is obvious that the rush is far from maddening in these hours!!
But what the railways authorities are doing to ease the problem?
Nothing!!!
The programmers and makers of the website are only enjoying by viewing the troubles of the general passengers.
when I complain to the authorities the reply was simple and stereotype :
“Thanks for taking interest in online Reservation System. The working hours for booking through Internet System are from 5-00AM to 11-30PM. But the opening day booking and Tatkal booking starts at 8-00AM. You might have booked the tickets before 8-0AM but Tatkal booking is opening at 8-0 AM This is programmed activity and no manual intervention is possible for blocking Tatkal booking. There is heavy rush for opening day booking and Tatkal booking on thousands of face to face counters, & Internet Users so queues are built in Railway\'s Computer System and some users are facing trouble between 8-0 to 8-15AM due to heavy rush. Soliciting your patronage”
It is right but they should learn from GOOGLE Company whose website is never clogged and they are always taking care of the surfers who use their website.
If IRCTC is feeling that its responsibility is nothing or limited, it is their dishonesty, the ministers and staff related to booking are making crime in this democratic country by not rectifying the problems of Tatkal booking which only meant for extraordinarily immediate requirement.

4.
Sat, 21 Nov 2009  Hitesh Dave

I support this complaint.
What Preeti jaggarwal is saying doesn\'t make any sense. Even if there is a lot of rush how can a website log you out if you are already logged in. This has happened for two consecutive days for me as well.

3.
Sat, 21 Nov 2009  Hitesh Dave

I support this complaint.

2.
Fri, 06 Nov 2009 - Business Reply from - IRCTC (IRCTC Indian Railways)

Dear Customer,

Thanks for taking interest in online Reservation System. The working hours for booking through Internet System are from 5-00AM to 11-30PM. But the opening day booking and Tatkal booking starts at 8-00AM. This is programmed activity and no manual intervention is possible for blocking Tatkal booking. There is heavy rush for opening day booking and Tatkal booking on thousands of face to face counters, & Internet Users so queues are built in Railway\'s Computer System and some users are facing trouble between 8-00 AM to 8-30AM due to heavy rush. Soliciting your patronage. Please note that any person can book tatkal ticket through IRCTC it is not restricted to individual users.

Thanks & Regard
Preeti jaggarwal
Care@irctc.co.in
www.irctc.co.in
011-23340000

1.
Mon, 02 Nov 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC Indian Railways on November 2, 2009, 9:47 am