I purchased a product on 29 Sept 2010. I have been following up since Oct but they refuse to acknowledge the payment.
Whenever I call them, their system is down, and when I write to them, they inform me that the product has been delivered as Cash on Delivery.
I have the Authorization code # 002859 and Transaction code # 00160 from HSBC proving that I have made the payment.
But Bagittoday refuse to acknowledge and respond to any of my emails or calls.
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From: customercare@bagittoday.com
To: chowdhurysandip@hotmail.com
Subject: RE: ITBC10243854 -Order Confirmation from India Today Book Club
Date: Fri, 22 Oct 2010 13:32:11 +0530
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that by mistake we have processed two orders , one is in postpaid mode means cash on delivery and other is on prepaid mode , the call which you have receive from Aramex is for the postpaid order .so we request you to kindly refuse the order as your correct order is in under process condition we will dispatch the same soon.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-40502424, , 9:30 am to 6:30 pm, all 7 days) Or email at customercare@bagittoday.com or orders@bagittoday.com .
Warm Regards
Smriti
Bagittoday Team
I support this complaint. I also ordered satyapaul wallet and also reebok watch on 4 Dec 10. Still I don't get any Gift from Bag it today. Also I recommend my most of friends. But I called them and said to not using this poor facilities provided by Bag it today. After calling STD call, they are not answering or dispatching the gifts. If they refused to send the gift or don't reply this msg. within 48 hours i will reject the order and claim in consumer's complaint.
As requested, the required details as follows:
Membership no: ITBC10243854
Order No: ********8
Address: Sanghvi Nagar, Aundh, Pune - 411007
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today.
An email communication has been sent to India Today Book Club on November 1, 2010, 4:05 pm
I haven't received my refund yet. The Authorization code # 002859 and Transaction no. # 00160 from HSBC bank for the payment I had made to India today.