I am from Chennai. I had placed an order on snapdeal after a lot of research on the product(Order ID - 1123634709 and Item Viva Fitness KH 4700 Home Gym) on 20.07.2013, which costs Rs30,600.00 . The product was expected to be delivered on or before 26.07.2013. And then I was told that there has been a delay and was expected to be delivered on 31.07.2013, however it was still not delivered on 31July2013 and finally after chasing up, the product was received on 03.08.2013 around 3:30pm. It was packed and sealed.After a long wait, I was exited to have my first home gym. The store did not provide any installation charges, so I had to call for a local guy for Rs1000 to install the home gym. We started this on a weekend, as looking into the manual, we started setting the home gym.Only then we noticed that the weights which is a necessity for the home gym was missing and there were two pulleys short in the product that was received. I called the local courier person who delieverd the product enquiring if there was any other parcel along with this and he denied there wasn't any. The same day(04.08.2013) I called and raised a complaint(#2735557) with snap deal telling about the missing parts in the package. Again I raised a detailed complaint(#2737708) in their portal the same day and they said to allow 48 hrs, it was almost three days and still no update. Again I asked for an update on 7th but still no update. After a number of calls and mails, I was asked to send pictures of the items received and the package on 16thAug2013. I sent them on 18th Aug2013 and still no response. I kept calling them only to hear that I would receive an update in 48hrs and their 48 hours never come. I would request you to please help me get the missing items or refund my money back. Thanks in advance.
Is there an update on the complaint raised #25097
Dear Pramod,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 9 Sep 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
Dear Pramod,
Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on writetous@snapdeal.com.
Regards,
Snapdeal Online Team