Complaint by
rahul nair on January 19, 2011, 7:40 pm in Mobile Service Providers
my no: +917891716895
circle:rajasthan
this is regarding my new IDEA connection i obtained on 2nd jan 2011.
the new sim cost me Rs.50. the retailer provided me with Rs.40 initial balance along with a gprs pack valid for 30 days containing 50mb.
on 18th jan 2011 around 10.30 Rs.35 was deducted from my balance...On enquiry the customer care said that the charges were levied for gprs usage..whereas my usage still stands within 50mb. On checking the used gprs it shows 31mb.
while i requested to file a complaint with the idea consumer helpline they refused to lodge a complaint.
i would hereby like to bring to the notice via your forum to get my complaint lodged and provide me with the necessary remedy. such scrupulous offers tend to lure customers and they fall prey into such money minting schemes. I would hereby request to look into this matter and stop such vicious offers.
rahul nair
Dear Sir,
We wish to inform you that the recharge of Rs. 62 was successfull on 2nd January 2011 and the benefit of the same came to effect from 3rd January 2011. The free benefits have been used by you till 9th January 2011, hence no wrong deduction has happened. For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. www.ideacellular.com.
Regards,
Ideacellular
An email communication has been sent to Idea Cellular on January 19, 2011, 7:40 pm
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Dear Sir, We wish to inform you that the recharge of Rs.62 was successfull on 2nd January 2011 and the benefite of the same cam to effect from 3rd January 2011. The free benefits have been used by you till 9th January 2011, hence no wrong deduction has happened. For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. www.ideacellular.com.
Regards,
Ideacellular