​Hi All,


I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off.

​

Currently tab is in warranty period . 2 week Before suddenly tab got shutdown .

​

I submitted the tab to service center . They replied that they will repaired the tab within 1 or 3-4 hrs and will inform me.

​

After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior .

​

I called customer service but they have the same tone , that you have to pay 5000k.I am trying to convinced them that it is not my fault and they are not opening the tab in front of me. How can I be so sure that it is water damaged not there fault for earning money ..

​

After 4 days they replied that I have to pay for the motherboard damaged.

​

​​They have arranged a conference call with service center and told them why they don't open the tab in front of me ? And assured me that it will solved

​

​After that got mail from Jitendra Singh(Customer Experience) and Alka Sinha (Senior Executive - Customer Experience) and both have same tone as service center that the repair will be carry out on the chargeable basis.

​

​Close your customer service center which is not helping customer only.

​

I am so much disappointed with there behavior .

​

I am not goanna buy any product of Samsung. This is my first and last deal with Samsung.

​

Average product quality with Worst customer service .