Hi,

I bought a Samsung 1.5 ton AC from Gurgaon, India on 10th May 09. And it was installed at my place on 11th May 09. However, nobody from Samsung came for demo. The cooling of this AC was ineffective. That’s why, I called at your call center and they told me that when engineer for demonstration will come he will resolve the problem of ineffective cooling of your AC. However, nobody came till 15th May 09. Then your engineer Subhash came he checked the AC and told that gas in the AC is not full that’s why, it’s cooling is not effective. He told me that dealer will fill the gas. I immediately called dealer in subhash’s presence. Dealer told me that gas is full if he will fill more gas then compressor would burst. They both were not sure why cooling is not effective. They told me that they will come again next day. But till now nobody has come.

I lodged a complaint at your call center. My complaint# is – ********44.
Till now I have made many calls at your call center but am getting no result.
At your call center I had word with many call center executives. Some of executive’s name am mentioning below –
Silvia
Sonu
Aradhana
Anil kumar
Aditya (This guy was very rude on call. He doesn’t know how to be courteous with the customer)
Prerna
Abhinav (Floor supervisor.)
Raj (Service center guy )
Kailash


Every time whenever I dial at your call center I just get one reply that we are doing follow up and it would take 48 hours to resolve my issue.

Tell me one thing that WOULD YOUR 48 HOURS COMPLETE IN NEXT 48 YEARS OR 48 CENTURIES.

Had I been aware that Samsung is such a big cheater and lier company I would have never been bought the product of your company.

I am really fed up of your bloody hell, 3rd grade and pathetic services.

You people have cheated me. First you sold me defective AC and because you are aware that your product is defective that’s why, you knowingly not giving me any resolution to my complaint.

Now, give me one valid reason that why, I should not file a case on you people.
I am telling you very clearly that if my complaint is not get resolved then I will file a case on you people in consumer court.