SONY India - sony product has manufacturer defect
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Complaint by: on June 19, 2013, 8:56 pm in Mobile and Cell Phones

I am a buyer of sony xperia SP(C5302). I recieved this phone on 01/06/13. But unfortunately, that set was having some manufacturing defect that light leaked from RIGHT EDGE. So i submitted the phone to service center on 03/06/13 and service center swapped the phone accepting the defect. But to my amazement the phone which i got on 07/06/13 had the same problem, infact it was much more prominent (This time the light leaked from the complete left side and the bottom side). I talked to sony's ASM(Mr Simranjit singh) of punjab, he said “I am using the same mobile and this also has a light leakage line and not a big issue".

Now after such experience, i not at all want the same model. I have already submitted the handset in the service center again(So i have been to service center 2 times and i want to bring into your notice that i am working at axis bank, it is not possible for me to visit again and again) on 11/06/13 . After paying a sum of 22-23k its strange that its been 19 days & i have'nt got a chance to use it . To sought out the problem, Sony either provide me a superior model(if u want me to be your customer) or else provide me with my refund PLUS the harassment charges. I mailed them before also but no action has been taken yet.
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Complainant's Goal: to get rid of the sony xperia sp
Complainant's Target: SONY India
Complaint Location: IndiaPunjabPatiala
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