SONY India - SONY INDIA Cheating and Misconduct

CHEATING AND MISCONDUCT BY SONY INDIA IN SECUNDERABAD, ANDHRA PRADESH

I had purchased Home Audio system MHC GZR88D from Sangeeth Electronics, Nallakunta, Secunderabad on 16th March 2010. This was delivered to the above address in the evening of 16th March. On various calls made to the above dealer, he promised me that Demo man shall come to my residence within 48 hours. But nobody turned up to 20th March. I contacted the Call center in the morning of 20th March 2010. Some lady by the name of Miss Ambika responded. I came to know that Sangeeth Elecronics registered only ion 19th March therefore Sangeeth Electronics made a first fault and cheated me badly(Cheating no 1 ). After listening to me for 5 minutes she transferred my call to status department. What was the use of wasting 5 minutes if she was to transfer my call ultimately.(Cheating No 2). The second gentleman assured that somebody shall be turned up positively by evening of 20th march. On requesting if he can give me some local contact number or address of Sony Secunderabad. He said that he does not have any such information. How is it possible that call center does not have any contact address (Cheating no 3). When nobody turned up up to evening of 20th March I again contacted Call center no 18001037799 reference no 5047008. Some body by Shriram responded at 1800 hrs of 20th March of 2010. After listening for 5 minutes ha also assured that somebody shall certainly turnup by evening of 20th March. He also declined to give some local Contact nos of Secunderabad (Cheating no 4). He also assured that somebody shall contact by phone and than he shall come. No phone came (Cheating no 5). Are we supposed to sit in the home for full day or Sony India is fooling its customers. Or possibly Sony India is waiting the opportunity that somebody shall visit ad we are not available then Sony India can take a plea that we were not available.(Cheating no 6).

On this How Sony India is behaving and fooling its customers. Now I shall certainly drag Sony India in Consumer court and MRTP. Where to go.


S.K.Sharma