This is with reference to a Sony Vaio laptop (Model E Series VPCEB 14EN) which I bought on June 13th 2010, at Sony Center, Koramagala, Bangalore. I have been facing continuous issues with the laptop since the day I bought it. The laptop isn’t operating properly. It is very slow and many a times when I try to log in it takes me to a totally different (a weird looking) desktop. Sometimes I wasn’t even able to log in. I don’t use this laptop very regularly, and whenever I try to use it the problem persists. The system can be checked by a computer forensic expert and you would know that the laptop isn’t used for more than 5 hours in total.
I have contacted the customer care many times and I didn’t get any satisfactory responses. As per the instructions from the customer care once I had recovered my system which I had done as per the instructions given by your experts. I was told that by the customer care that it was a software issue and recovery would solve all the issues. I recovered and laptop was working fine for the next 2 days, and then continued to have the same kind of problems.
As Per the instructions from the above mentioned employee of yours, I took it to the same Sony Center outlet where I bought the laptop where a satisfactory answer was not given to me. The Sony Center people also said that this would be a software issue. When I told them that I talked to the customer care, they asked me to not to talk to the customer care but to take the laptop directly to the service center in the case of any problems. If it is a software issue, why are you giving faulty software with a laptop? It is very clear that no computer will work without software. So software being an integral part of the laptop, what happened to Sony quality check? Why don’t you do a quality check for the software you use in your notebooks? Do you really want the customers to buy Vaio hardware and software separately?
I also strongly support this complaint. Even I am facing many issues with my newly purchased vaio laptop.
My complaint isn't resolved. Just that as I wanted my laptop really urgent, I agreed for a service. But I'm sure your crappy products will remain in the market. If I have to get a service done on a 1 month old (used for hardly 5 hours) laptop, then what's the point in having a quality check department for Sony. Or, don't you have such a department at all. If not, it’s high time you guys think of something like that. (Open your eyes guys).
When I approached the shop (Sony Center, Koramangala Bengaluru) where I bought it they asked me to take it to the service center. So you people want the customers to buy your product at your retail showroom, and take it directly to the service center, keep it there for at least 1 month till all the problems get resolved, and then start using it. Is this what you want all of us to do in the future?
Address the real issues. Till then my problem will remain unresolved. And get ready to sell out your businesses. I’m sure you will soon have to do it with providing such kind of products.
All the best guys.
Dear Sir,
Hope your complaint has been resolved and you don’t face any more issues with Sony products in future. For any service issue, please reach our helpline at 1800-103-7799.
Regards,
Sony India Team
An email communication has been sent to SONY India on July 23, 2010, 8:46 pm
I support this complaint. I have bought a Vaio on 27th Oct 10 and the screen started bleeding on 4th Nov 10. The seller wants us to go to the Service Centre directly. I am surprised to see the attitude of Sony Dealers towards their Customers. Anyhow, as per the Service Centre, screen has been physically damaged and they have been unable to find a single scratch on the system. They are confused but are not ready to admit the inferior quality of their products. As the laptop was purchased on behalf of DAV College, we are moving forward circulating this problem to our association of 104 private Colleges in Punjab warning them about the inferior quality of the Sony products backed up by equally inferior Service Centres.