Dear Team,

below mentioned is my Problem still not resloved. please kindly reslove as soon as possible.

Dear Mukesh,

yesterday i have received call from Sony service centre that i have received a recycled Mobile for My Sony xperia Z1. It doesn't look good as my mobile. I am unable to accept it for my mobile. Kindly arrange a new Mobile or please resolve my handset problem.

Service Id : W1150********


Regards,
Rasheed
********38




---------- Forwarded message ----------
From: RASHEED SK
Date: Tue, May 19, 2015 at 5:09 PM
Subject: Re: Sony Xperia Contact Center, Service Request: 1-1********81
To: questions.in@support.sonymobile.com
Cc: sonyindia.care@ap.sony.com, servicehead@ap.sony.com, Global.press@sonymobile.com


Mr.Mukesh,

as per our telephonic conversation, I have resubmitted my mobile on your Sony service centre at Nellore location. Kindly replace my mobile with new one if the problem is not solved.

ticket id : 15051904997
IMEI No. 35********13359


Regards
Rasheed
********38

On Sat, May 16, 2015 at 11:55 AM, wrote:
Sony Mobile

SupportSign upSoftware Update

Dear Mr. Shaikh,

Greetings from Sony Xperia support.

We value the importance of your concern.

In response to your query, we would like to inform you that we are arranging a call back for you in next 48 hours from our relevant department. Kindly allow us with some time.

If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number 1800-3000-2800 (Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.in@support.sonymobile.com

For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:

Thank you for contacting Sony Xperia Support.

Always looking to serve you better.

Kind Regards,
Harshit Soni

Sony Xperia Customer Services

REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities.

Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment


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[THREAD ID:1-8R930Q0]

-----Original Message-----
From: rasheedupt@gmail.com
Sent: 5/15/2015 05:35:53 PM
To: questions.in@support.sonymobile.com
Subject: phone Question to support

From:
Subject: phone Question to support
Phone model: sony xperia Z1
IMEI: 35********13359

Message:
hai team ,
this is Rasheed i am from Nellore(AP) iam purched sony xperia z1 on jan'15, present my phone is The ear speaker noises are coming again and phone is hanging a lot time i am not satisfaction on your sony product
service center Job No. W115051302756
Ticket ID 1501302756
IMEI No. 35********13359


Additional information:
First Name: Rasheed
Last Name: shaik
e-mail: rasheedupt@gmail.com
Phone number: ********4786
City: nellore
Postal code: 524002

--Recipient: questions.in@support.sonymobile.com
This mail is sent via contact form on Sony Mobile http://www.sonymobile.com/