I have recently purchased an Air Conditioner (Window) from SAMSUNG authorised dealer in Kota on 12 Mar 2011. The model No. is AW182Z.

Despite repeated interactions with SAMSUNG Service centre (Telephone Number 1********1) and local Service Centre at Kota (Complaint Number ********48), no engineer from SAMSUNG visited me for fitment or for giving the demonstration on the new product I had bought. As a result I had to get the same installed through local carpenter under my own arrangements. It is really ironic that despite my requesting for the fitment/demonstration by SAMSUNG authorised service executive, there has been no response from the company side. SAMSUNG service engineer is yet to visit me to give demo on the product.

By showing such apathy towards one of their loyal customers, SAMSUNG has added one more name in the list of their dissatisfied customers. Unfortunately, I have couple of SAMSUNG products in my household but it is going to be the last time I have bought any SAMSUNG product.

After getting fed up from inaction by SAMSUNG to resolve my problem, Now I am contemplating initiating a legal action against them for deficiency of service by not attending to my bona fide request. In view of this, Can anybody provide me the following details by comments or return e mail (sudhakartyagi@yahoo.com):

(a) Name, address and Telephone Number of the Gentleman who is Head of operations of SAMSUNG in India.

(b) Name, Appointment, address and Telephone Number of the Office responsible to handle legal issues of SAMSUNG in India.

Regards,

Sudhakar Tyagi