I FEEL SORRY TO INFORM YOU THAT BY MISTAKE I HAVE PURCHASED SAMSUNG REFRIGERATOR MODEL NO. RT40MAMS1/XTL FROM M/S. SALES EMPORIUM ULTADANGA WITH THE INTENTION THAT THE AFTER SALES SERVICE IS BETTER THAN ANY OTHER COMPANY.

I FEEL SORRY TO STATE THAT SINCE NOVEMBER 2009 I AM REGULARLY GIVING COMPLAINTS TO THE SERVICE CENTER AND THEIR CALL NUMBER ARE (TAKEN FROM THEIR WEBSITE):-

Call Number Call Status
4028004240 Received
4028004140 Received
4027236976 Cancel
4027236433 Cancel
4026049776 Cancel
4025009883 Cancel
4023002174 Cancel

ALL COMPLAINTS MARKED AS CANCELLED IS REPORTED AS RESOLVED AS I HAD SPOKEN TO CUSTOMER CARE OVER PHONE. I AM SHOCKED TO HEAR THAT HOW THE MATTER IS RESOLVED INSPITE OF MY REPEATED COMPLAINT FOR THE SAME PROBLEM AT FREQUENT TIMES. TODAY I HAVE AGAIN CALLED AT SERVICE CENTRE AND HAS BEEN REPLIED THAT THE MATTER WILL BE REOLVED WITH 24 HRS.

I REQUEST YOU TO PLEASE ADVICE HOW TO TAKE ACTION AGAINST THE COMPNY AND ALSO REQUEST YOU TO PLEASE TAKE UP THE MATTER WITH THE CONCERNED SERVICE CENTER FOR WRONG REPORTING.

WITH REGARDS,
ALOK GOPALKA