I bought a Samsung Galaxy S4 on 28-April-2013, biggest mistake of my life. I got a battery backup & heating issue and submit the handset in Samsung Service center (Mahavir Enclave, New Delhi (45). As service center said they changed the mother board of the handset, but there is no visible details to the customer. But the issue not get resolved. I submitted the handset again and the service center told me there is no issue. I contacted Samsung customer care and they sent the engineer to collect the handset again and provide me a standby Galaxy S3. Now after struggling a month, I am hearing the same thing, there is no fault with the handset.
Now I am using S3 (standby handset) and it gives me a good backup with the same usage. I communicated the same and the response was, S4 has a bigger processor (nice joke). If customer is complaining about something, there should be some reason. The handset is not behaving as it was, that is the reason I am conplaining. But nobody understands the pain and returing the same handset, without sharing the details of testing.
Question, why not Samsung replace the handset if there is a fault in motherboard?
I was very EXCITED when I bought this phone, but now it is totally up side down. I will never relly on Samsung anymore.
Same is the issue with my Note 1, Even i was told Motherboard needs to be changed, I have wasted 2 months in that, 2nd time Also I was told motherboard needs to be changed, God knows whether they have changed or not, Still auto switch off problem exists. I was not even given a spare phone on asking both the times. I shall be asking for Note 2 in compensation now.
With lot of enthusiasm I had bought the Samsung S4 in May 2013. My enthusiasm was very short lived and I started facing so many issues with my phone. I have already taken it to the service center and got it repaired 3 times… Still the phone is not perfectly fine and I am extremely dissatisfied.
1.1st Instance :- The phone was getting overheated. It was becoming so hot that I was not even able to talk after 15-20 mins and had to use my blackberry for talking purpose. I took it to service center and it was repaired.
2.2nd Instance : The phone was shutting down every 10 minutes. When taken to service center it was concluded that the battery was defective and needed replacement.
3.3rd Instance : Every conversation on the phone with goes more than 3-4 minutes drops suddenly. The call drop was happening from the first day itself however it was dropping in 10 minutes. Now the call drops every 3-4 mins.
Voice calling is the core/basic feature of a mobile phone. That itself is faulty. This is very shameful for a company like Samsung which is a leader in consumer electronics including mobile phones. As of now, the phone is with the customer repair center.
I am very frustrated and tired of making trips to service center for having such a defective piece. As of now the phone is within warranty. However 6 months from now, when it goes out of warranty….I don’t know what will happen. Had I purchased it from some shop they would have happily replaced it and I would appreciate if you being online store also replace the same.
Just to give you some idea on customer service for one of your competitors. I had an Apple IPod and it was giving issues with its Radio operations. Without any hesitance and insistence from my side, the device was replaced.
Brings me to a conclusion if buying S4 over iPhone was thoughtful decision.
Thanks!
Vidisha