Dear Sir/Madam,

Refer to your response email Dt.9th Sep. 2010 and as per your commitment on "we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible. "

But unfortunately till today 20th Sep.2010 no one has called us or no one has attained this complain so, now we don't understand the service level of Samsung India.

Please do the needful for the same as immediate and anticipation of this email.

Sincere Regards,



Minesh Mehta

M2M Wealth Advisory

www.m2mwealthadvisory.com

+91 ********89, +91 22 32953327


“Protect your well-being through the ups and downs of life “

Website: www.m2mwealthadvisory.com


--------------------------------------------------------------------------------
From: SUPPORT INDIA
To: Minesh Mehta
Sent: Thu, September 9, 2010 10:11:53 AM
Subject: Re: Re: Re: Samsung BP No. ********86


Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.


We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


------- Original Message -------

Sender : Minesh Mehta

Date : Sep 09, 2010 02:33 (GMT+09:00)

Title : Re: Re: Samsung BP No. ********86


Dear Sir,


Refer to my earlier email and your confirmation of received of my email Dt.

2nd Sep.2010 i would like to inform you that till today 8th Sep.2010 Samsung has

not attended the complaint and Samsung India has failed to resolve the said

issue and i hereby informing you that i am unable to bare any more and now i am

going to approach to the Consumer Protection forum with an advanced information

to you.


Sincere Regards,


Minesh Mehta

M2M Wealth Advisory

www.m2mwealthadvisory.com

+91 ********89, +91 22 32953327


“Protect your well-being through the ups and downs of life “

Website: www.m2mwealthadvisory.com

________________________________

From: SUPPORT INDIA

To: Minesh Mehta

Sent: Thu, September 2, 2010 3:47:15 PM

Subject: Re: Re: Samsung BP No. ********86


Dear Customer,


Thank you for becoming a patron of Samsung product.


We sincerely regret the inconvenience caused to you. We have forwarded your

query to our department concerned. The relevant person will get in touch with

you shortly.



We appreciate your patience and request you to bear with us till then.


For further assistance you may contact SAMSUNGCustomer Contact Center at 3030

8282 or 1-800-11-0011 (toll free).


Thanking and assuring you for best services always.


Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.

------- Original Message -------

Sender : Minesh Mehta

Date : Sep 02, 2010 18:57 (GMT+09:00)

Title : Re: Samsung BP No. ********86



Dear Sir,


Refer to the earlier email Dated 12th August 2010 and on-line complaint No.

********86 also personal discussion had with technical Dept. Engineer Delhi &

after personal visit of your engineer at our place and the said LED TV was found

faulty and as per the Telephonic commitment by your Delhi Based Technical

Engineer that to Replace the LED TV and install the new TV but unfortunately

till today Samsung India has not taken any action and company has not fulfill

it's commitment and i, as common man after spending 1'15'000 has lost the faith

on company and it may force me to approach to the Consumer Protection for the

same because since the day one of installation company is just giving us falls

promises and trying to resolve the problem while fix-up the Sellotapes on

Rs. 1,15,000 speakers.


I would like to request you to resolve the issue within 48 Hrs. other wise

company may force me to approach to the Respected Consumer Court.


Awaiting for your prompt action and confirmation of receipt of this email.


Sincere Regards,


Minesh Mehta

M2M Wealth Advisory

www.m2mwealthadvisory.com

+91 ********89, +91 22 32953327


“Protect your well-being through the ups and downs of life “

Website: www.m2mwealthadvisory.com

________________________________

From: Minesh Mehta

To: support.india@samsung.com

Sent: Thu, August 12, 2010 3:31:59 PM

Subject: Samsung BP No. ********86



Dear Sir,


Refer to the above complaint no. ********86, i have bought LED Television 40" on

Dt. 25th Sep. 2009 and since day one there is sound problem and for that i have

registered complaint to the company and engineer has told us it will be resolved

automatically but unfortunately till today problem remain same.


Again i have registered the complaint on 9th August 2010 and customer care/

Technical dept. executive has commit us that, the Sr. Engineer will come on the

same day till 8 pm but unfortunately till today Dt.12th August 2010 no one has

turnedup or contact us from the Samsung customer Care.


We would like to inform you that we have spend Rs. 115,000/- for Samsung LED TV

with hope of getting better product and services from Samsung but it has proved

wrong with us.


I hereby sincerely request you to resolve the said issue as immediate and it you

feel the perticular LED TV is dificted please replace at earliest.


Awaiting for you prompt action and cooperation for the same.


Sincere Regards,


Minesh Mehta

M2M Wealth Advisory

www.m2mwealthadvisory.com

+91 ********89, +91 22 32953327