Samsung India - Samsung LCD TV 40"
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Complaint by: Reghu on October 2, 2013, 9:37 pm in Home Furnishings

I have purchased a 40" LCD TV in November 2009, after approx 1 year it started giving some complaints, later is used to work as usual. Now the picture started showing like Negative film picture. When I complained one Samsung Engr came and said the Panel has to be replaced which cost up to Rs 20,000/=. It seems it is a manufacturing problem of the TV and Samsung is claiming to pay this big amount for repair, which is purely cheating.

I can pay up to Rs 5,000/= for the repair, but not more than that for a TV which is not ever 4 year old. Samsung need to provide me a solution for this.

Complainant's Goal: I want my TV to get repaired at a reasonable charge.
Complainant's Target: Samsung India
Complaint Location: India › Kerala › Alappuzha
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Recent Comments
3.
Thu, 07 Nov 2013  raghava

I have purchased a 40" LCD TV in November 2011. Now the picture started showing like Negative film picture. I complained and one Samsung Engineer came and said the Panel has to be replaced which cost up to Rs 18,000/=. It seems it is a manufacturing problem of the TV and later executive called and at that time engineer is not accepting his words which he spoke near me. How can a 2 year old telivision face this problem?

Samsung need to provide me a solution for this.

2.
Fri, 04 Oct 2013  Anupam Sharma

Dear Customer,

We Thank you for your feedback.

We wish to contact you in regards with the above complaint, however, we are unable to do so in absence of your contact details.

Kindly email us a suitable date, time and phone number for us to call you on anupam.sh1@samsung.com.

Regards,
Samsung Customer Service Team

1.
Wed, 02 Oct 2013  Abhimanyu Bhatia

Hi

I've purchased ES80 camera in that motherboard having problem. When I went to service center they tell you want to pay service charges for the reparing, since it is in warranty period.