This is with past reference to my mail dated 28 Jun 2011. I had purchased split Air Conditioner model no 18 NBXTL from Samsung company on 08 May 2009, after 9 months of the purchase the unit got multiple malfunctioning defects as it was not installed properly by untrained technicians and defect in the indoor unit, by which it was repaired by the company personnel twice in the month of May 2010 and Jul 2011. Now the unit got trouble in the first week of June this year and a complaint was lodged in the customer care with complaint no-********29. The Technician visited and informed that the gas was again leaked out due to improper filling of gas and the cooling coil got cracked due to improper installation of the unit and said that it would cost Rs 6000/- to get it repaired. After that this matter was discussed by me with ASM of Hyderabad Mr Vikas (mob No-********84) and he informed that only a discount of Rs 1500/- will be given as the gas was leaked due to improper filling by technician. I then informed him to take up the matter to higher concerned authorities for the replacement of the unit with a new model as such it was having major manufacture defects since the year of purchase, for which he asked me to call after two days. Again after two days when i called up Mr vikas about the replacement of the unit with a new one he informed that he will give full 100 percent discount on repair of the unit and only transportation charges to be beared by the customer as it was complete fault by the technician who has repaired the unit previously. When i again insisted that i have requested for the change of the entire unit with a new one but not for the repair of the existing one, he replied in a very arrogant manner that he cannot change the unit and further he is not responsible for the complaint any more.
Now the company to note that such type of behaviour by the ASM of Hyderabad branch is not expected for the reputation of the company and the issue may be resolved at the earliest by the replacement of the unit with a new one, as i am highly dissatisfied with the performance of the unit and the harassment by the management of Hyderabad branch.