I bought a samsung I8 camera in july 2008 and due to some problem i was not able to switch on the camera after 1 year of use. Since i had 2 years of warranty for it, i gave it for repair the defective part to samsung service centre chennai on 26th Dec 2009.

From that time i am facing a horrible experience with the samsung service centre. Initially they told me that the service engineer was on a training and will be back after 10 days.

Then i called them on jan 2nd week, they told me that the problem is with the circuit board which needs to be replaced and they don\'t have the stock of the spare currently. Since they have some problem in their application server in which they use to order the spares(i don\'t think this is meaningful in customer point of view) they will not be able to place the order for spare immediately.

How ever i again called them on feb 1st week. but this time they came up with a different answer. They don\'t have this spare available anywhere in INDIA and it has to come from KOREA. Again 2 weeks passed and when i get back to them they still told me that spare had not arrived.Until this point of time i was communicating with Service engineer Mr. Arun.

Then i escalated it to the next level ( i don\'t remember his name to whom i spoke).He Assured me that i will get the camera in a week time. But even after 10 days there was no response, i have to call them again and they told the board is replaced but there is now problem with the shutter for which the spare has to come from Delhi. So i have to again wait for 1 more week but even after that i didn\'t get a prompt response.

Finally on march 26th(three months after i gave it for service) i called them again. i lost all my patience and escalated to the next level.I think he is the service Manager and his name is Manoj. He also assured me that i will get my camera in a week time.but it\'s the same old story again.

When i am logging this complaint i got a call from service centre (This is the first time they have called me in the past 3 months). saying that the spare is still not arrived and i will get the camera in 2 days.

I lost all my patience and this will be my last samsung product. I am writing this complaint to get a compensation for my belonging also no other person should suffer like this. I don\'t understand why it\'s taking 3 and half months to replace a defective part and still i have not received my camera.

I am furnishing all the details below.

Samsung camera

Model : I8

SL no : CJ48C10Q536893M

Nature of complaint : Turn off and On problem

W.O. No : 6120

Customer name : M.Gomathinayagam