Acer India - Poor customer service

Complaint by rishi on September 3, 2010, 1:41 pm in Software and Games

I have lodged a complaint -051710-195 regarding sound coming out of system while starting it. I had received two calls from acer but nobody resolved my problem. Though I had complained during warranty time, customer care is now shrugging off the responsiblity by saying that now warranty period has passed.

I think acer should be taken to court for anti consumer behaviour.

Machine Id - LxpakOc001924279902000
Complaint Id - 051710-195

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Complainant's Goal: I want my laptop to be service free of cost

Complainant's Target: Acer India

Complaint Location: India › Maharashtra › Mumbai

Complaint URL: http://www.icomplaints.in/poor-customer-service-a194e-04541.html

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2.

Sat, 30 Oct 2010 Ripudaman Sethi

I am aslo having a similar kind of problem in my newly bought ACER laptop. I had shown them the receipt of purchage and I did not face any problem in registering the complain under warranty. So , kindly support your argument with a proper document.

Despite this , it has been taking long time to repair the laptop because the my service centre is yet to receive the part that needs to be replaced.

1.

Fri, 03 Sep 2010 Message from iComplaints.in Helpdesk

An email communication has been sent to Acer India on September 3, 2010, 1:41 pm

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