Complaint by
Raunak Kumar on September 29, 2011, 5:06 pm in Consumer Electronics
I purchased an Acer Aspire 5750G laptop from Vijay Sales on the 12th of Aug.
For the past two weeks we have been facing various issues with the Device, randomly rebooting and hanging, crashes Blue Screen Errors etc.
The notebook was reformatted twice, it didn't make difference.
Acer's After Sales Service proved pathetic, you reach one of their service center's they tell you they can't do anything since its UNDER WARRANTY and they only handle those devices which aren't in warranty. Their other service center says they can't do anything unless we have a case ID. Getting a Case ID? this brings us to another point.
Acer's Toll Free numbers are as a pathetic as its service centres. It routinely takes a wait of 30 to 40 minutes to get through. The first time we managed we weren't even given a case ID. The second time we're told their "engineer" will drop by to take a look. This individual was supposed to reach at 12.30 multiple calls later someone finally turns up at 5.
Acer's product and its after sales service are pathetic and shoddy in the extreme. I have already informed all the people I know of this. I and the people around me will NEVER make the mistake of purchasing an Acer product again.
REGISTER
206 Views 
An email communication has been sent to Acer India on September 29, 2011, 5:06 pm