My DVD (Model DAV-DZ310) started giving me a 'Push Power' error. I placed a complaint with Sony and the technician came and said 3 ICs need to be replaced and took the DVD. After a week the technician brought the DVD but it would only play VCDs, and MP3s. Whenever a DVD is inserted the message 'Cannot Play' appeared. The technician took it back to repair it and now it has been a month and there is no response from them nor Sony India even after calling several times and writing e-mails. The service of Sony is PATHETIC!!! with unqualified people trying to repair products they do not understand!
My condition is more pathetic.They have out sourced the repair job then the person taken the product(DAV TZ 135) on 08 Oct 2013 and till date neither he has return it back nor answering my call. PLEASE provide me EMAIL addresses so that at least I can communicate to some responsible person.Call centre does not have much help. REF my supprot ID 015946969
My condition is more pathetic.They have out sourced the repair job then the person taken the product(DAV TZ 135) on 08 Oct 2013 and till date neither he has return it back nor answering my call. PLEASE provide me EMAIL addresses so that at least I can communicate to some responsible person.Call centre does not have much help.
"Dear Sir,
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at 1800-103-7799 or write to us at sonyindia.care@ap.sony.com
Regards,
Sony India Team"
Dear sir,
I have a home theater, model no-DAV-DZ340K.On 2012 october in Dubai.Rs 15000 with the courier charge. Now the home theater is complained. The service center told me that nearest 11000 Rs may pay. So i am very confused. Beacause i have no idea for this matter.What i can do ????? Please help me.