I am based in India and was visiting Singapore in the month of Jun 2010. I had purchased a TV from Kio IndPark 2 on 17 Jun 2010. The details are as follows:-

Dealership- Gain City
AMK Showroom
8 ANG MO KIO INDUSTRIAL PARK 2 SINGAPORE- 569500

Tax Invoice No- PSINV-10771628
Tax Invoice date - 17 Jun 10
Sales Person - Leo Toh/1039
transaction No- T0020514
Description Model -Samsung LCD TV 37 inch, LA37B530P7MXXS
Serial No- BJ4K3MRZ200211M
COST - 799 SGD
At the tme of purchase I was told that the TV would have international warranty. After use of just about 5 months the TV has become defective here in India.Whwn I took it to the local Samsung service centre here in Visakhapatnam, India I was tld that the TV has no international warranty as no international warranty card has been given to me by the sales person. I have been told that the LCD panel itself has become defective and it will cost me about 25000/indian rupees almost equal to 800 SGD same as the purchase cost of the TV. I am shattered by the deceitful behaviour of the sales team where in I have been intentionally duped by selling a defective TV and by not being give the promised international warranty. I have been calling the feedback hotline from here but have not got any positive response from anyone rather everytime I m told that someone would call me back. I am writing to you with the sincere hope that my issue will be addressed at the earliest by communicating with the local service centre whose address is given below

SAMSUNG ELECTRONICS
AUTHORISED SAMSUNG SERVICE CENTRED.NO. 52-10-10/1/6 FIRST FLOOR
ASPEN TOWERS, RESAPUVANIPALEM,
VISAKHAPATNAM, INDIA- 530 013
TEL :(COUNTRY CODE)0091- (STATE CODE) 891- (TEL)2549586 OR 2598113

You are requested to intimate me the final decision on the subject and to the local servicing centre at the earliest


sender:-
Lieutenant Commander Rajneesh Kumar Dalal
Address:-

17 Padmini, Naval Park, Near Naval Base, Visakhaatnam, India- 530014

TEL :(COUNTRY CODE)0091- (STATE CODE) 891- (TEL)2811462

cellphone- 0091-********01
 
I was visiting the great city of Singapore and I thought may be buying a Samsung TV wont be bad idea since Samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches LCD TV costing me 800 dollars. I came back to India and started using the TV, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the Samsung helpline. I was told to send the TV to the service centre. After one day I was told that LCD panel and the PCB of the TV has gone bad and needs to be replaced. And the TV has been purchased in Singapore hence it can not be done under warranty and I would have to pay a sum of Rs 25000 in cash if I wanted it to be repaired. You buy a product from a multinational company, which sells it on the name of International warranty. Fill a warranty card and then it turns out its not even valid in India. So one has to shell out double the cost in less than 3 months. Samsung Company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers.

Place of purchase
Dealership- Gain City
AMK Showroom
8 ANG MO KIO INDUSTRIAL PARK 2 SINGAPORE- 569500
Tax Invoice No- PSINV-10771628
Tax Invoice date - 17 Jun 10
Sales Person - Leo Toh/1039
transaction No- T0020514
Description Model -Samsung LCD TV 37 inch, LA37B530P7MXXS
Serial No- BJ4K3MRZ200211M
COST - 799 SGD

Local Authorised Service Centre
SAMSUNG ELECTRONICS
AUTHORISED SAMSUNG SERVICE CENTRED.NO. 52-10-10/1/6 FIRST FLOOR
ASPEN TOWERS, RESAPUVANIPALEM,
VISAKHAPATNAM, INDIA- 530 013
TEL :(COUNTRY CODE)0091- (STATE CODE) 891- (TEL)2549586 OR 2598113