Dear Sir,
I am an 82 years old retired government servant. I purchased 1 pc. of split AC on 02-02-2011 from m/s Digital World, Sadar Bazar Agra cantt, Agra.Head Office been Gaurav Distribution 2/89, kotla House , Khandari, Agra vied Book No. 42, Bill No. 2060, dated 02-02-2011.
This set started giving me trouble from day one. Though it was winter season so it was not commissioned but when electricity come it started giving prolonged abnormal bad sounds. I made several complaints and they sent their so called engineers, None of them were inter pass but they could not rectify or find any fault. By the time summer season came and when the set was put on to work, its cooling was very very feeble but all your engineers said cooling is perfect. There are about 5 to 8 other AC sets in my neighborhood, they were also shown to your representative but it was in vain. One of your engineer in chief sifted the split portion to top of the building despite my protest where it remained lying there under sun, dust and rain. Then they said winter has come and now AC is not required so I will take out part by part to my work shop and reassemble the set and put it all right. It was nothing they were marking time for warranty period.
You must be doing that when you produce thousands of sets in your factory and out of them one or two sets may not be of the highest standers in such cases the company of good repute may not send such pcs. in market or put them on discount making it known the defect of set before hand.
I clearly allege that I have been cheated by your distributor and put at a loss of rupees 30,000, and dose not get the cooling for a single hour. The standers of efficiency can be judged that there was gas leakage on 3 to 4 times.
Under the circumstances I plead for mercy on an old Man and urge to kindly get my set fully operational. Thanks.An Early Reply will be appreciated.


Your Faithfully
K.K.Pandey
97, Balaji Puram,Agra