Samsung India - I am unhappy with the service of Samsung Mobiles Galaxy S2
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Complaint by: Amit Ahuja on July 10, 2012, 11:46 am in Mobile and Cell Phones

I bought a Samsung Galaxy S2 in the first week of April.. Since the day my fone is heating up while charging..it stops working suddenly..It gets switch off when i am running application.. i tried reaching to the after sale service on the toll free number.. Most of the times when i want to connect my fone to my wi-fi it does not automatically connect, first I have to restart my fone and then it connects which automatically got disconnect at various moments..Now a new problem is coming multiple screen are being displayed when i go back to the previous menu..means the old and new screen both display in a translucent screen.. I have reached the Samsung Support branch in Kalkaji as well..but the problem is coming as it is..


My friends fone are working perfectly fine..


Need help...

Complainant's Goal: I feel there is manufacturing default in the fone..i want to change my handset..
Complainant's Target: Samsung India
Complaint Location: India › Delhi › South Delhi
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4.
Fri, 13 Jul 2012 - Business Reply from - Jitendra Singh (Samsung India)

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.j@partner.samsung.com

3.
Thu, 12 Jul 2012 - Business Reply from - Jitendra singh (Samsung India)

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.j@partner.samsung.com

2.
Wed, 11 Jul 2012 - Business Reply from - Jitendra Singh (Samsung India)

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.j@partner.samsung.com

1.
Tue, 10 Jul 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Samsung India on July 10, 2012, 11:46 am