I have purchased a samsung grand-2 on 07 Feb 2014 and in two months i have sumbited my phone 3 times for repairs to the service center

Following are the issues mentioned and the reasons for the submission of repair to the service centre.

issue 1) "Heating issue" i sumbitted my mobile on 04/03/2014 and i got my mobile on 08/03/2014 but issue was not resolved.

issue 2) The same issue again i have sumbitted my mobile on 15/03/2014 and the service center changed motherboard and they gave my mobile on 19/03/2014.

issue 3) And now this mobile sensor of the handset is not working. (Submission date 05/04/2014) not yet received.

As per company policy phone should be replaced as i have sent my phone for repairs 3 times in two months. If not i would be compelled to approach consumer court and take this matter further.

PS : Customer care never answers my query and makes the issue even more frustrating.

Regards

Abhishek Jha
MOB : ********50
Email : abhishekv.jha@tcs.com