Dear Sir,

I have purchased a Samsung SCH-S379 Mobile Phone from Authorised dealer on 19.09.2010. I am facing problem of regular speech loss at both receiver as well as my end. I complained the same at Samsung Customer Care at Goregaon West, Mumbai. I handed over the instrument to them. My complaint was pretended to be taken care by their Service Engineer Mr.Sudhakar. He made me to visit his centre nearly 5-6 times and at last told problem has been set right. On my complaint about speech loss at receipt counter itself, he told it is Signal Problem. You check up later and then call me on 022-28760912 and report if problem continues. I tried to call him 20 times but all time I got the reply from Reception that he has gone out. He is not at all attending to my complaint.

In Mumbai it is very difficult to go and snatch a person by sitting near office of person and keeping watch at person. I feel there is some serious problem in my handset and they are not taking care of the same properly. Thus, I request your goodself to kindly take severe action against such fraudulent personnel and company who is not able to keep responsible personnels at proper place. I request you to kindly do the best to get my Mobile Handset replaed or repaired in best possible way as earliest.

Thanking You.

Yours Faithfully


ANIL BANKA

My Samsung Mobile Details :-

MODEL :- SCH-S379.
FCC ID :- A3LSCHS379
MADE BY SAMSUNG
S.NO. :- a000001E7B6239
MAY 2010.