Samsung India - I am Not Agree with testing on my 3 months Old Phone again and again.
Contact Complainant     431 Views     Report Spam  
Complaint by: Tejpal on December 19, 2013, 3:36 pm in Mobile and Cell Phones

Today is 19 december 2013, i am facing the same problem ie my phone is automatically getting switch on and off. On 17 dec 2013 i submitted my phoneat 10.48 am to one of your samsung service centre branch in rohini Sector-8 near M2K, they told me we will check my phone and tell me what is the problem. I didnt got any call regarding the problem so i called up myself in evening at 6.30 pm. They told me your phone is in ok condition you can come and take your phone tomorrow. I asked whats the issue they told me its software updation i asked them so now this problem will not happen again they said no. Next day ie 18 dec 2013 i went again to service centre for collecting my phone at 11.30 am, My statement at that time is this phone is completely ok because its just 3 month back i purchased this phone and facing this kind of problem without my fault they said nothing will happen again. But today i m writing this complaint because of these reasons:

* i am facing the same problem again after next day of repairing.
* they again asked me to submit phone but this time for Managerial testing.
* i had confrence conversation with i care and service centre executive( Abhishek and Anop) at 2.45 pm
* my questions are if there is no problem happened from my side than why should i give my new phone again and again for testing and why i am not getting a changed new product in place of repair product as it is still in warranty.
* last i am working its not possible for me to come again and again to submit and collect phone.
* no testing will be done on my phone i submitted once and i can see the result now i want new phone in replacement to this.
* its samsung galaxy tab 3 7'0

Complainant's Goal: I want new samsung phone which i am using in place of repaired one.
Complainant's Target: Samsung India
Complaint Location: IndiaDelhi
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments - 0 comments posted!