If you are planning for a new phone, DO NOT BUY A SONY PHONE! EVER!
Disgusting quality. Crappy customer service. Ignorant, arrogant, shameless and disinterested staff. Rubbish repair. Zero reliability. This is everything that describes Sony.
I bought a Sony Xperia Z1 last year. And I gave it for repair 5 TIMES to authorized service centre of Sony, Krish Electronics, Malad (East), Mumbai. Ticket ID: 15022804933. Job No. W115022804933, dated: 28th February 2015 (5th time repair). Sony never repaired my phone. Maybe they just gave it back after having a good look at the most defected piece of mobile anyone could ever create. Every time I got back the phone after repair, the defects would simply resurface within 2-3 weeks. And how many defects? 7 to 8 at a time.The camera wont work. Auto rotate wont work. The stupid piece would keep hanging and restarting. And sometimes, it would never stop vibrating. And so much more.
And to add to the frustration, there's the service center with its antique employees. If i hadn't been so annoyed by their foolishness, i would have had a hard time trying to stop laughing at how brainless they all are. The service center name is Krish Electronics. They have no idea about anything. I even had to fill the part of the form that has to be filled by them, because they couldn't understand the defects and also what my problem was in the first place. The manager is as clueless as anyone else working there. When I told him I might go to the consumer court, he replied with such arrogance and shamelessness, saying "Yes yes go. No Problem. Kuch nahi hoga." They don't even know how to talk to their customers.
A phone that has been repaired 5 times and still shows the same defects, is clearly a defected piece. BUT SONY WILL NEVER REPLACE A DEFECTED PHONE no matter how much you have paid for it or how many times you go through the nuisance of having it formatted. Such a disgusting company.
IF ANY OF YOU ARE PLANNING TO BUY A PHONE, DO NOT GO FOR SONY. Any other company would be better.