Dear Sir,

First I am copying the mail which I get from SAMSUNG Support.

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Dear Arun Sharma

Thank you for becoming a patron of Samsung product.

Agents Comment :

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â—† 17.02.2011 15:39:33
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly bear with us.

Thanks assuring you for best services always.

With Regards
SAMSUNG

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For further assistance you may contact SAMSUNG Customer Contact Center
at 3030 8282 or 1-800-11-0011 (toll free)

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

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This is the last correspondence which I receive from samsung india about my call drop issue.

Issue is I bought a Samsung Galaxy 3 GT-I5801. where I am facing Call drop issue.
My Cell service provoider is Vodafone then They said this problem is with this specific handset not with Vodafone service. Change the Handset. After telecon support from Vodafone, I wrote the samsung support about the problem.

My First concern is , as I got the first above acknowledge message 17.02.2011 15:39:33 from samsung support that they receive my complaint. why I did not get their response and solution after that. This is shame for samsung india support to take 14 days, even I am not sure they will answer me or not.

Second they should clarify the problems if it is manufacturing defect then they should take back their product and should pay back my money with compensation.

Even this is fact I am not only facing this problem. there are many people which are facing same problem. Because I searched the google where I found many articles similar problem. This is the link where Samsung support can find many things about the problems

http://www.google.co.in/search?hl=en&q=call+drop+problem+in+galaxy+3&aq=2b&aqi=g2g-b1&aql=&oq=galaxy+3+call+drop+

Samsung Galaxy 3 has a lot of feature and very cheap android phone, I personally like this phone a lot except I am not able to use its basic functionality as a phone means call drop problem.

I hope I will get quick solution from samsung support?

my email id = me.arun.sharma@gmail.com

Thanks
Arun Sharma