To
Customer Care
Samsung Computers
2nd, 3rd, 4th floor, Tower C,
Vipul Tech Square,
DLF Golf Course Rd,
Gurgaon,
Haryana


Subject: Cheating/ not considering warranty scheme

Sir/Madam

My name is Vijay Kumar. I purchased a ‘19” TFT Samsung Sync Master 920NW’ serial no-HA19H9FPC15272D on 09-02-2008 from the dealer: G.R. Solutions, shop no-105, Sidharth Building, First Floor,96, Nehru Place-New Delhi-110019, Phone no:011-41395532, TIN: 0********27.

The above mentioned product stopped functioning on 05-11-2009. I contacted the dealer as the product was under the warranty period. I left the product with the dealer soon after. He promised me that he would correct the product in a week’s time. But he delayed it and finally in the month of Feb, 2010 he returned the product as it is without correcting the fault. He told me that he should contact Samsung India as the product was not genuine. Immediately I contacted Samsung Customer Care. They promptly send their executive to my office. The executive stated after taking a look the product that the product is ‘Samsung China Product’ and told me that Samsung won’t consider the warranty scheme of the product. And he told me that I need to pay Rs.7000-8000 for it.

After all this harassment I again went to the dealer. I warned him of going to Consumer Court if it is not corrected. Finally he told me to give the product to another dealer who provides him the Samsung products. I gave product on his advice to that dealer: Binary Network Solution Pvt. Ltd, 105-A/2, Sarswati House, 27, Nehru Place, New Delhi-19, Phone no-011-41616920 on 05-04-2010 he also promised me again that he would return the product corrected with a week. But I am still waiting for it. I am calling him and he is not picking up my phone. He is just not responding.

This is last time I am writing to you with a hope that I will get my product corrected soon. If no action is taken by Samsung India, I am all ready to take action against Samsung by filing a complaint of cheating/fraud in the Consumer Court.

I am hoping for a quick a reply from your side.
Vijay Kumar
1178, R. K .Puram
Sector-2
New Delhi-110022
Phone:+ 91 ********21
E-mail: vijayforfilms@gmail.com