My mobile number is ********87

Since today morning, I am unable to make calls, I can receive calls but when I try to call someone I get engaged tone. I thought the phone at other end might be busy. But, for every call I got the engaged tone, so I suspected some error. So I tried my another number within the premises. I got engaged tone but my another phone was free.

I tried your customer service 198, the executive told me it is because of network congestion and asked me to switch off and on the phone after half an hour. I done so after one hour. But there were no result.

I called again, the other executive whom I spoke taken my contact no and said will rectify. But she was unable to give either a convincing reason or a solution.

Still I am unable to make calls. I would like to know why I am unable to make calls. I hold this number since more than an year. I have enough balance to make calls.

Customer Care people are not giving any convincing answer.

I am looking for the possibility to file a case in Consumer Court

Jinsen Karedath
CEO | IdeasPark