Reliance Communications Limited - repeated reduction of balance
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Complaint by: shriyesh on January 19, 2011, 3:29 am in Mobile Service Providers

hello... m dr. shriyesh jaiswal.. my number is ********65
yesterday my balance was one rupee in the evening.. i didn't call anyone from my cell and the last call on my cell was on 21:03.. then i messaged my friend and to my surprise my balance suddendly went to minus 9/-
i called upon to customer care on 198 n he said me that i dialed a number because of which my balance have been deducted. and my micheal jackson pack have been activated. i asked him whether he can tell me which number have i dialed, he said that he don't know.
i had same problem about one month back and i called costumer care.. at that time they said me that my micheal jackson pack have been activated because i sent a message. and at that time they deduced my 20 rupees. when i asked for the number on which i sent message, they said they dont know.

Complainant's Goal: refund of my balance
Complainant's Target: Reliance Communications Limited
Complaint Location: IndiaMaharashtraAkola
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Recent Comments
2.
Thu, 20 Jan 2011 - Business Reply from - RCOMcare (Reliance Communications Limited)

Hi Shriyesh,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

1.
Wed, 19 Jan 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Reliance Communications Limited on January 19, 2011, 3:29 am