Reliance Communications Limited - reliance subscribed to services without any request and deducted money.
Contact Complainant     854 Views     Report Spam  
Complaint by: khushboo on July 12, 2010, 3:10 pm in Mobile Service Providers

i received a message from Reliance, (date: 12 July '10) that my subscription has been done for some Voice Chat service where i can make friends, and that the serivce costs Rs.30/month.
i immediatly sent an unsubscribe message to them to remove this service from my no. But the money was already deducted from my balance. An amount of 30 rs. was gone.
Similar message was sent 2 day before also that i was subscribed to some My Music station for 10rs/10 days. The 10 rs. was also deducted from my balance when i chked it. i had unscribed imidiately but they deduct the money when they send the message.

i had never sent any request to subscribe to any of the above services, either by voice or message. the Reliance people subscribe to any unknown service on there own and deduct the amount also.
i dont even pick up the phn when i see a reliance no. calling me.

please help me against them to get my money back and to stop such robbery.

total of 40rs. has been deducted so far and i dont know how much more will be gone.

the customer care does not even answer there calls. they disconnect the call without answering.

my mobile no. is ********96

Complainant's Goal: to get the money back for the services which were deducted.
Complainant's Target: Reliance Communications Limited
Complaint Location: IndiaMaharashtraPune
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Tue, 27 Jul 2010 - Business Reply from - Abhijeet Thakur (Reliance Communications Limited)

Dear Customer,

This is in response to your e-mail regarding account balance and VAS Pack issue for Reliance Mobile number ********96. Please note that your request is logged vide Service Request ID 131714312. We are working on the same and will respond to you in next 2 days.

Kindly, be assured the issue will be resolved at the earliest.

Further to your complaint against services offered, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Regards,

Abhijeet Thakur
Customer Care
Reliance Communications

1.
Mon, 12 Jul 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Reliance Communications Limited on July 12, 2010, 3:10 pm