Reliance Communications Limited - Poor quality service
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Complaint by: Amit on July 18, 2010, 9:53 pm in Telecommunications
I have been a subscriber of your company for long. My mobile number is ********24. I am facing extreme trouble with my network. Calls gets disconnected and the voice quality is damn poor. I need to continue using your number so please improve the network and the call quality.
Complainant's Goal: Improve in service
Complainant's Target: Reliance Communications Limited
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1.
Sun, 18 Jul 2010 Message from iComplaints.in Helpdesk
An email communication has been sent to Reliance Communications Limited on July 18, 2010, 9:53 pm
Dear Mr. Chatterjee,
This is in response to your e-mail regarding Network and Coverage issue for Reliance GSM Mobile number ********24. We would request you to write us back with the following details:
Exact location where problem faced with complete postal address :
Customer’s city:
Door No/ Shop No /Plot No:
Area /Sector/ Street Name/Landmark:
Village / post:
Taluka / Tehsil:
Zilla /District:
State:
Pincode:
Landmark if any :
Number of signal bars :
Nature of problem :
Since when is it happening :
Alternate contact number, if any :
Best time to contact on alternate number :
Handset Type :
Customer is also facing indoor coverage issue.
We would require the same to assist you better, since we tried contacting on the number provided by you, but were unable to reach you.
Further to your complaint against services offered and delay in resolving the issue, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Regards,
Abhijeet Thakur
GSM Customer Care
Reliance Communications