Dear Sir,
This is with reference to discontinuing my Reliance landline telephone connection with my service request no 113357873 dtd 17-Nov-09. I have deposited my Telephone set at nearest service center at Mathura on 21-Nov-09. I was assured by local agent that I will get my balance security deposit refund in next 30 days. Now even after 07 months I have not received my refund money.
Whenever I contact Reliance customer care by e-mailed regarding the same new service request ID such as 120521093 is generated everytime. The previous service request numbers are closed without any action. I am fed-up with the service request nos.
My details are as follows:
Name: Ashish Golwalkar
Phone No: 0565-3200220
Rlationship No: 22********
I hereby request you to please check & take action against Reliance Communications to send my refund money along with applicable interest at the earliest. This is for your kind information and necessary action.
Looking forward to hearing from you.
Regards,
Ashish Golwalkar
4/117, Mathura Refinery Nagar,
Mathura U.P. 281006
An email communication has been sent to Reliance Communications Limited on June 22, 2010, 5:01 pm
Dear Customer,
This is with reference to your e-mail regarding refund issue. Please note that this complaint is logged as Service Request ID 130039010. We are working on it and will respond to you in next 2 days.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards,
Vaishali Kadam
Customer Care
Reliance Communications