hello;

I bought a Reliance NetConnect + dongle device from one of reliance franchisee store located in Lajpat Nagar 2, New Delhi on 18-12-2012. When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn't able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care with mails or calls but all in vain. Because of this problem I had to lose three days salary which is worth 6 times your device price. On 10th of jan when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn't sure and didn't give me any answer. Instead they started harassing me and used abusive language.


I need answers to who will take the responsibility of rectifying this problem. I herewith attach the scanned copy of bill.

Details regarding NetConnect + dongle device:

ISN :: RZTCDC121080798

IDN::0********27

Model : AC2738


Thanks & Regards,

Prasoon Mathur

0********55