LG Electronics India - LG KP500 Touch screen issues, not satisfied with service - LG service center BLG
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Complaint by: Satish on February 11, 2010, 4:58 pm in Mobile and Cell Phones

Hi,

I have purchased a KP500 mobile in the month of Nov 09. From the time I have purchased I am facing issues with the touch screen, the touch screen becomes on operational, ie, the touch pad does not respond at all(basically the screen hangs).

I have visited customer care at least 5times till date and there is no solution for the problem. List of actions that was taken on my mobile sofar.

• Software was upgraded.
• Touch pad was replaced.
• Circuit (PBC) was replaced.

In spite of above actions, the issue has not been rectified. The screen still hangs and does not allow me to operate. Last time when I visited the service center, now they claim that there might be some issue with the SD card. I am not sure if the service center is capable of handling the issue, as it seems to me that they incompetent to handling such issues.

HOPE SOME ONE RESPONSIBLE READS THIS MAIL AND TAKE ACTION.

Complainant's Goal: Replacment of Mobile
Complainant's Target: LG Electronics India
Complaint Location: India › Karnataka › Bangalore
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Recent Comments
19.
Sat, 01 Oct 2011  rakesh kumar dayal

i also have lg kp 500, and i also replaced touch pad of the mobile but after replacing touch pad it can not working after few hours , i can complaint to LG but not resolve my problem. my LG mobile is still switch off for 7 months

18.
Mon, 11 Apr 2011  Ravindra

my touch had a problem

17.
Tue, 04 Jan 2011  faraz wadhwania

I support this complaint. even i have the same problem. i went to the service centre with d complaint dt while typin txt's my cell hangs a lot n it has a problem with d touchscreen n they are like we dont find any problem it in.. lg mobile sucks bloody jerks

16.
Wed, 29 Dec 2010  RK Goswami

I support this complaint. I've the same problem with my LG KP500. It's touch screen has stopped working and after giving it 3 times for repairing to the service centre, the problem has not resolved. This mobile is a poorly designed set and is just a piece of junk.

15.
Mon, 13 Dec 2010  Rajesh Gupte

I support this complaint.

Have taken the phone to LG Service Center - Goregaon West 2 times but same problem exists.

Will refrain from buying a LG (Low Grade) phone again.

14.
Wed, 10 Nov 2010  Tracey

I support this complaint. My KP 500 has , over the last week stopped showing anything on screen and does not respond to any button pressing. I reboot and it works for awhile. Plan to return under warranty, will see how I go.

13.
Sun, 17 Oct 2010  Naveen Verma

i'm also facing some problem with touch screen. lower portion of my mobile's screen does not work and when i touch in any application to operate in this area of screen its above application opens. This problem occurs now after a year of proper working. please anybody help me to understand this problem.

12.
Thu, 16 Sep 2010  anil

I bought LG 500 , it's touch screen is not working, none of the service centre is supporting for this issue, don't buy any kind of LG phone , u will get cheated

11.
Tue, 14 Sep 2010  Kirti

Im also facing same problem. when ever i try to chk the inbox it auomatically reboots.............

10.
Fri, 03 Sep 2010  Subhash Lahiri

I support this complaint.

9.
Wed, 25 Aug 2010  Manitosh

I support this complaint. LG KP500 sucks man!!

8.
Sat, 10 Jul 2010  TommyLor

I support this complaint.
1 month new kp500 with problems.

7.
Fri, 09 Jul 2010  indira

I support this complaint.
i am aslo using same model and same problem, i went to BiG c there was no proper responce.,

6.
Fri, 09 Jul 2010  k.chandra shekhar

I support this complaint.
i am aslo facing same kind of problem with my mobile same model.
t

5.
Mon, 05 Jul 2010  jagdish

I support this complaint.

I also hav d same prblm with LG kp500

4.
Wed, 16 Jun 2010  Rohan Rastogi

I support this complaint.

3.
Sun, 28 Feb 2010  Surya Peri

I support this complaint. I am facing the same issue. I brought this mobile yesterday -- feb 27. I am facing the issue from this morning -- feb 28th.