-----Original Message-----
From: Sharma, Vikas E.
Sent: Saturday, February 15, 2014 7:38 AM
To: RCOMAppellateAuthority.Delhi@relianceada.com; Customer Feedback; Head.Services@relianceada.com; Shoyab.qureshi@relainceada.com
Cc: customercare@relianceada.com; netconnect.broadband@relianceada.com; Sharma, R. P.; Srivastava, M. B.
Subject: FW: {DWML14053106} [REPLY5] Re:RE: Escalation again Reliance representive

Hi Team ,

We are really upset and sad the way we were misbehaved by the Person name - Shoyab Qureshi .We received call from him yesterday regarding the same issue , During conversation with him over the call he used abusive language and also used profane language over the call , We are really feeling bad and insulted by the way he misbehaved with us , He was not even listening to us during conversation and latterly used bad words .

We also have recording of the conversation with him and we want to raise to the highest level and if required we would not mind raising F.I.R - to Police by the way he used abusive language and profane words , We want this matter to be escalated to the upper management so that he should understand how to talk with users , We are providing business to Reliance by purchasing their equipment in Accenture Premises and on behalf of entire Accenture we want this issue to be highly escalated and want to make sure that he should learn that users are not servant and he needs to follow core rule of Reliance which is valued customer

We are accepting high level action against him and we are expecting reply ASAP otherwise we may have to take action either via Consumer Court or Via FIR .

We are open to talk to anyone on this issue - 24*7 , You can reach to any one of us for this matter.


Ram Prakash Sharma : ********91

Vikas Sharma - ********52

Manish Srivastava : ********62


Thanks,
Vikas Sharma
Global Delivery Network for Technology, Gurgaon, India Mobile # +91 ********52 https://ts.accenture.com/sites/hilton_operations/adm/adml3/infrastructure%20support/forms/allitems.aspx


-----Original Message-----
From: RCOMAppellateAuthority.Delhi@relianceada.com [mailto:RCOMAppellateAuthority.Delhi@relianceada.com]
Sent: Thursday, February 13, 2014 11:42 AM
To: Sharma, R. P.
Subject: {DWML14053106} [REPLY5] Re:RE: Escalation again Reliance representive


Dear Mr. Sharma,

This is with reference to your e-mail for your Reliance Netconnect+ number ********71, regarding service termination.

You have contacted our customer care. Your complaint has been registered with service request ID 216470325 (on 11/02/2014 at 10:11:14 AM) and it would be resolved within 15 working days from the date of complaint.

In case you wish to contact them the details are given below:

E-mail ID: netconnect.broadband@relianceada.com

Contact No: call on *355, 30335555 (free from Reliance network) or dial local / STD code + 30335555 from any mobile.

Note:In case your city / town has less than 8 digit local numbers, the right most digit will be truncated eg. If your city / town has 6 digit local number, you will have to call 303355 or if your town has 7 digit local number, you will have to call 3033555) & 1800-3000-5555 (Toll free).

In case you are not satisfied with the resolution provided, please contact us with service request ID of previously registered complaint at Customer Care/ Touchpoint. The details are given below:-

Contact No: 1********11 (local call charges applicable)

E-mail id: rcomappellateauthority.delhi@relianceada.com

Operational Days: Monday to Saturday [between 9:30 AM to 6:00 PM] (excluding public holidays, 1st & 3rd Saturday and national holidays).

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Delhi

You can contact us on 1********11 from Monday to Saturday Excluding 1st & 3rd Saturday and National Holidays between 9.30 am to 6.00 pm or write to us at RCOMAppellateauthority.Delhi@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint.

============================================================================
From : r.p.sharma@accenture.com on 29/01/2014 9:12:33 PM

============================================================================

Hi All,

As per below mail trail Please provide the solution ASAP. My billing has started since 23rd Dec 2013 but still not getting the data card by Reliance Executive yet.



Thanks & Regards

Ram Prakash Sharma

Accenture Services Pvt. Ltd.



From: Sharma, R. P.
Sent: Tuesday, January 28, 2014 8:11 AM
To: ddc2.dutymanager
Cc: Srivastava, M. B.
Subject: Escalation again Reliance representive


Hi Team,



This is an escalation again Reliance representative Mr. Charan Pal ( Mobile Number: +91-********29).



I purchase a Data card with him on 22nd Jan 2014 but it never work. Since 23rd Jan to yesterday we request multiple time with him for help or replace the data card (as it never works and faulty by build). He first said to call customer care and they will help. I tried same on 23rd Jan and also went to service center on 24th Jan but suggest to replace the data card with vendor as it faulty since build. Till 24th Jan to yesterday he is not ready to take it back and keep suggesting to go back to customer card (I don’t see any reason).



Yesterday after we spoke with his supervisors Mr. shoiab then only he take the card back and promise to provide the new card by yesterday itself or he will provide stand by device till we receive new device. Both didn’t happen till this sec and I am still waiting for solution. Today when we called him, he said it will take more 2-4 days to provide any solution and he is responsible for this issue. Also response and behavior of Mr. Charan pal is unprofessional.



Mr. shoiab and Mr. Charan Pal both inform that they are not from Reliance.
They are just third party vendor. They purchase data card or sim from Reliance and sale it in Accenture. My questions are



1- How a Charan Pal is not responsible for any hardware fault? He sell it and he should provide service.

2- Neither Reliance nor Charan Pal is provide help. What action we can take?

3- How is this possible that a third person (Neither from reliance nor from Accenture) is selling a good of Reliance in Accenture premises ?

4- How a person is allowed to come in Accenture who didn’t even talk to employee properly?





My billing is continue since 22nd Jan 2014 with any usage. I am getting no support from anywhere.





Please help me to get my money refunded so that I can purchase card from other vendor (like Airtel).


Thanks & Regards

Ram Prakash Sharma

Accenture Services Pvt. Ltd.