NON SUBMISSION OF MOBILE BILL for ********83 ON TIME DUE TO TECHNICAL ISSUES OF RELIANCE COMM LTD. WITH HDFC NET BANKING.
PRIYA ENTERPRISES (RELAINCE WEB WORLD EXPRESS FRANCHISEE OFFICE: 33/2, HARI NAGAR, OPP. NEW ANAJ MANDI, NEAR N.H.-8, GURGAON-122001, HARYANA), DID FRAUD 2ND TIME BY POSTING LOST OF CELL WITHOUT MY KNOWLEDGE AND ON 19/7/2010 I MADE PAYMENT FOR MY BILL AMOUNT 3000 CASH RECIEPT NO.- S 3981 ON 1:30 PM TILL 5:00 PM NUMBER NOT YET ACTIVATED.
WHEN CALLED TO CUSTOMER CARE TOLD THAT I HAVE TO REQUEST IN THE NEAREST WEB WORLD. WE ARE NOT ABLE TO ACTIVTE YOUR MOBILE NO. FROM HERE.
THIS IS A REGULAR PRACTICE FROM THIS WEB WORLD IF BILL NOT PAID ON TIME HE PUT A COMPLIANT OF MOBILE LOST FROM HIS SIDE WITHOUT CUSTOMERS COMPLIANT.
An email communication has been sent to Reliance Communications Limited on July 19, 2010, 4:58 pm
Dear Customer,
This is with reference to your e-mail regarding inability to make online payment through HDFC net banking. Kindly note that HDFC Net banking is currently not available due to technical issue till further notice.
Further to your e-mail regarding complaint against Reliance World location staff and services, kindly forward the following details to us at the earliest:
Your Reliance Mobile number.
Customer Application Form number (CAF).
Best time to contact you at the alternate number.
We require the same to assist you, since we tried contacting on your number but were unable to reach you.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards,
Vaishali Kadam
Customer Care
Reliance Communications