Here I am again putting the update so far, I was busy these days with my work so even did not get proper time to follow reliance guys.. Hopefully my company owner does not look at this thread else he would think I am being paid by reliance too for dedicating my time to them.


---------- Forwarded message ----------
From: Pravin Kadam
Date: Fri, Sep 7, 2012 at 11:53 AM
Subject: Re: 'Reliance=010-916-099' Re: Re: Re: Reference to your Email
To: "Netconnect.Broadband@relianceada.com"


There is yet no resolution to my issue, now I have got some time from my busy schedule so writing this email to let you know the details as of now, also I would be grateful if you read the whole email and reply to concern issues without just copy pasting your standard reply:

As expected your representative called me on 4th day i.e. as per your email below it should have been resolved within 3days from the request been logged and you technical representative called me on 3rd Sep 4.00-30PM
So as per me it calls out be as 4 days. There can be 2 reasons behind this either your technical department is overloaded with request issues (that is bad impression too) or its your habit to call on very last moment when the given SLA is going to end (that is even more bad).

I re-scheduled the call during 9.00PM as the problem was at my home, and as per commitment that guy called me during 9.00PM, I dont blame the guy he was really good at this work and was trying to evaluate each and every possible reason by dictating me on call, however me being a technical guy was pretty sure clearing the cache etc wont help. And reinstalling the software toh never help as it was just 1 week the datacard was activated and tested at their reliance world.

However after sufficient efforts the problem was unresolved. Also doubting the hardware would have been incorrect because same thing on same laptop was working good at your web-world office, we were getting 0.08Mbps speed at my home as compared to 0.8Mbps (better but not good) at your office.
So at last he said that he will escalate it with another technical team and I would receive a call within 24 hours..

The very next day 4th sep I did receive call from some reliance guy no02030346017) and mentioned about me facing problem, but he just took my reliance data card number and asked how old the connection is nothing else, and as of now nothing has been done.

On Wednesday 5th Sep Mitesh from Reliance called me showing concern about the raised request, he said the current status of the request is showing that I need to reinstall the software, that I dont know how it ended up there as no such suggestion was told to me, anyways but reinstalling would also not matter as per me. He said that he will call me back after discussing with the technical guy by late afternoon, till now I have not yet received any communication..

It will be 1 month tomorrow since I ordered the reliance datacard, and till now experience is very bad.. dont know what made me take that decision to buy reliance product which I am repenting now..

I have no choice left as I have already made the payment, so its my job to waste my time and send emails and take follow ups from you.. Disgusting and Frustrating..

Your disgruntled customer,
Pravin


On Sun, Sep 2, 2012 at 7:56 PM, Netconnect.Broadband@relianceada.com wrote:
Dear Pravin,

This is with reference to your e-mail dated. September 01 2012 for your Reliance Netconnect+ number ********45 regarding speed issue.

Your request has been registered vide Service request ID 1******** on 08/30/2012 at 06:05:55 PM and the same would be resolved with in 03 days from the time request has been logged.

Assuring you of our best services always.
Thank you for choosing Reliance.

Regards,

Santosh Bhalerao
Officer-Customer Care
Reliance Communications Limited.



-----Original Message-----
From: Pravin Kadam (pravin2650@gmail.com)
Date: Saturday, September 01, 2012 08:24 PM
To: Netconnect.Broadband@relianceada.com (Netconnect.Broadband@relianceada.com)
Subject: Re: Re: Re: Reference to your Email

Hi,

Not sure why the document is not opening at your end, may be the version of Microsoft office at your end is lower as compared to mine.
Anyways, I dont have PDF creator so cant send in PDF format, but better I send it in JPEG format that can be opened by any tool and universally accepted.

Attaching the screen shot in image format for your reference..

Please let me know if you need any more information..ThankS!

Br,
Pravin

On Sat, Sep 1, 2012 at 4:20 PM, Netconnect.Broadband@relianceada.com wrote:
Dear Pravin,

This is with reference to your e-mail dated. August 31st, 2012 for your Reliance Netconnect+ number ********45 regarding speed issue.

Your request has been registered vide Service request ID 1******** on 08/30/2012 at 06:05:55 PM and the same would be resolved with in 03 days from the time request has been logged.

The attachment provided by you is not opening in our records we request you to resend the same in the PDF format.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Mahesh Volanki
Officer-Customer Care
Reliance Communications Limited.




-----Original Message-----
From: Pravin Kadam (pravin2650@gmail.com)
Date: Friday, August 31, 2012 05:11 PM
To: Netconnect.Broadband@relianceada.com (Netconnect.Broadband@relianceada.com)
Subject: Re: Re: Reference to your Email

ThankS for the update..

Just to keep the thread updated, or may be you can provide this input to your technical guys who will be contacting me.

Attaching document that contains the screen shot of speed test @ my home:

Details of my laptop:
Intel i5 processor, 4GB RAM, Running OS: Win-XP-SP3

Please let me know if you anymore information..ThankS!

Br,.
Pravin

On Fri, Aug 31, 2012 at 4:50 PM, Netconnect.Broadband@relianceada.com wrote:
Dear Pravin,

This is with reference to your e-mail dated August 30, 2012 for your Reliance Netconnect+ number ********45 regarding network issue.

We regret the inconvenience.

Your complaint regarding poor speed of your Netconnect+ number has been registered vide Service Request ID 1******** (on 08/30/2012 at 06:05:55 PM) and one of our executives will respond you within 3 days from the time request has been logged.

Your patience and co-operation would be highly appreciated.

Assuring you of our best services always.

Regards,

Pooja Kulkarni
Officer - Customer Care
Reliance Communications Limited

-----Original Message-----
From: Pravin Kadam (pravin2650@gmail.com)
Date: Thursday, August 30, 2012 05:23 PM
To: Netconnect.Broadband@relianceada.com (Netconnect.Broadband@relianceada.com)
Subject: Re: Reference to your Email

Did not here back form you..
Anyways, being a technical guy figured out the problem my self and somehow was able to start the netconnect device... by comparing the installed binaries with actual binaries present in the installer. Not sure why the reliance Web World guy pointed me out to the reason of barred due to document, and firstly from where did that reason came in your system.. Something is really messed up with you guys.

However I am going to raise the speed issue once I test it again at home. If you promise 3.1 Mbps I am atleast expecting to get 2.0Mbps, because the representative who sold the device said if you face coverage problem they will fit a booster that will amplify signal to increase its strength.

Br,
Pravin
On Wed, Aug 29, 2012 at 4:56 PM, Pravin Kadam wrote:
Hi,

As mentioned earlier, I am not able to get the Network option itself in the settings tab, here is the screen shot.



I have installed the software 3 times and restarted the PC for every try.. and I am really not sure what is the problem..

The PC cannot be problematic because, the device worked for 3-4 hours on the day I activated it from reliance web.

here is the history screen shot, I even tried installing and verifying it on my friends PC but the result is same no coverage.



I visited web world again wherein he said the documents are barred but the status is showing active..
I am clueless what the heck is going on.. please help.

Br,
Pravin
Br,
Pravin

On Wed, Aug 29, 2012 at 1:10 PM, Netconnect.Broadband@relianceada.com wrote:
Dear Mr.Kadam,

This is with reference to your e-mail dated August 28, 2012 for your Reliance Netconnect+ number ********45 regarding the connection issue.

We regret the inconvenience.

Services of your Netconnect+ number are active and roaming service is also active and you can use the services.

We request you to check the network setting and change the setting to Hybrid mode while roaming/traveling. Steps for network settings:
• Open the dialer.
• Click on settings.
• Click on Network (3 Network modes will be displayed).
• Broadband +/ High speed 1x/ Hybrid.
• Click on the Broadband + mode and click on apply....
We further request you to please enter the correct Reliance Netconnect + number as user name and password without prefixing 0. Please follow the below mentioned steps also for further assistance:

For Win 2000 & WIN XP: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and Click on properties>Networking Tab>Internet Protocol [TCP/IP] should be checked.

For Win98/SE and Win ME: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and click on properties>Server type Tab>check the TCP/IP check box if not selected then click on TCIP button.

For Windows 7: Go to Start>Settings>Phone and Modem>Click on Modem>Do Query Modem.

If your issue is still not resolved, then uninstall and reinstall the Reliance Netconnect software then restart the system and try connecting.

After this if having same issue, request you to check the data card with other system if it works fine, then need to check system with pc vendor otherwise have to check the data with ASC and also collect job card details.

The details of Authorised Service Center (ASC) from the below mention URL:


Your patience and co-operation would be highly appreciated.

Assuring you of our best services always.

Regards,

Pooja Kulkarni
Officer - Customer Care
Reliance Communications Limited

Haven't yet received any communication from your side, Mitesh was suppose to call yesterday..
Anyways, being a technical guy figured out the problem my self and somehow was able to start the netconnect device. The DLL was quarantined by AV. Not sure why the reliance Web World guy pointed me out to the reason of barred due to document, and firstly from where did that reason came in your system.. Something is really messed up with you guys.

However I am going to raise the speed issue once I test it again at home. If you promise 3.1 Mbps I am atleast expecting to get 2.0Mbps, because the representative who sold the device said if you face coverage problem they will fit a booster that will amplify signal to increase its strength.

Lets see what more is kept in my plate in near future.. I am not going to close this thread unless I am satisfied and you tell me the action taken which I had asked in my previous post, if your time is precious then so is mine!

RComCare/Mitesh,

I re-visited your Reliance Web World situated in Aundh, where I met Amit as per him the device is showing active status in your system..
When I asked him to double check, he said that the OPS status is showing as - Barring for document.
He said that please provide your document once again to the representative who sold you the device..

Now tell me what to do? If you say I can apply for leave in my office so that we can trace the problem with different peoples and with laid back attitude..
I mean that is what I am doing since I have opted and buyed this device online from reliance..
Also I am worried about the speed as stated in earlier post.. because even if we activate the very next problem would be of speed.

The biggest mistake ever I made is by paying 3 months bill in advance.

RCOMCare/Nilam,
I received call from Mitesh next day i.e. Sat 25th saying that the device is now activated and I can use it now, however they Mitesh and Technical Support guy on call were not able to activate the connection or start the internet usage, so they suggested me to visit nearest Reliance Web.
I did Visit the Reliance Web in Pimpri. FYI Mitesh, the representative lady said there was no such email received from your side to handle my complaint in top priority, even after telling as you suggested that I was directed by Maharashtra head.
Anyways that apart, One of the customer in queue was able to help me in configuring the settings with 3-4 easy steps and damn it worked just like that, I was bit surprised because he hardly new anything about gadgets etc in detail. And thought how it was not possible for your technical guy on call to solve this easy problem.

I checked the speed by downloading and testing it on speedtest.net.in and speedtest.net it gave me result of 0.9-1.0Mbps at reliance world web center.
I was happy and everything is working fine, but I was soon turn down to see that the speed at my home was as less as 0.04-0.06Mbps.. and the next day device again stopped working.
i.e. I am facing the same problem that we saw during initial configuration for activation on call with your technical guy on saturday. I am attaching few snaps for your reference.

I may going to visit the web-world on my way home, better they solve it else next time it would be your technical guy coming at my residence and solving it, I am not going to travel anywhere. I will be launching different complaint for it tomorrow. As I will be emailing your customer service today, sorry I dont have time to sit idle and call your representatives.

The most important point to discuss:
- I want to know what action was taken against the representatives involved so far, I mean Connect India + Local (and email) Appellate Authority for not responding promptly? I know you said that it was escalated but how would I come to know?
- Also you should mention your SLA somewhere so that the customer has idea how long he should wait.

Hope the activation and speed problem gets resolved soon, else will be meeting here soon..

ThankS for your till now support

I am so much dissapointed and frustrated that even if someone asks me about any product of reliance, I would surely suggest them not to buy.. even if the product would be nice the customer service is pathetic.
I am no ways going to activate this service and suffer later, better let me know what action is taken against the representatives and get my money refunded