CALLERTUNE CHARGES EVEN THOUGH NOT SUBSCRIBED
Dear Sir / Madam,
Since past 6 months reliance infocomm is charging rs 45/- per month for caller tune & other value added services which i have never opted. whenever we complaint to them they repy that we cannot provide you with the proof but it was subscribed by you whereas I never opted for any of their services ..
For your further & detailed refernce I hereby below send you the complaints made by us to reliance including their negtive response
-----Original Message-----
From: Nitin Shah (trimurtiplasticindustries@gmail.com)
Date: Wednesday, January 20, 2010 04:57 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: REF : Mobile No ********11

Dear Sir / Madam,
With reference to above mentioned number I would like to inform you that when I have opted for do not call registery service then why everytime even after unsubscribing your additional services by default it gets activated & when i ask an representative about it I get to know that it was activated by automated services means what should we understand that by keeping credit balance in prepaid account the company will deduct any amount as per its wish..
I dont understand why the company is doing like this & no recoring or proof is being provided to us...
If this is gonna continue please let us know so that we can opt some other telecom service as since past 3 months this is being carried forward & this is my 4th mail regaurding same complaint to you...

Kindly treat the matter as urgent & resolve my dispute at the earliest..
Waiting for your positive reply atleast now


--
Thanking You,
Nitin Shah




negative response by them
fromcustomercare@relianceada.com
toNitin Shah

dateWed, Jan 20, 2010 at 10:32 PM
subjectRE:\'ADAG=005-037-570\'Reference your mail

hide details Jan 20
Dear Mr. Shah,

In response to your mail received at Customer Care regarding account balance deduction towards Value Added Services, please note that as per our records OnmGHAR , OnmSBeauty and Astro pack was renewed and activated through outbound dialer and telecalling from your end on 04/09/2009, 23/12/2009, 03/06/2009. Hence, we are unable to process your request for waiver.
However, we have noted down your request for unsubscription of the said pack.

Further to your mail regarding unsubscription of OnmGHAR , OnmSBeauty and Astro pack, please note that your complaint is logged as Service Request ID 117930958. We are working on it and will respond to you in next 2 days.

In continuation to your mail regarding do not call issue, please note the the registration of DNC already done on 22-Dec-2009 and after the registration for DNC,you will received a SMS confirming the request ID number and all such calls will stop with in 45 days from the date you received the SMS.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

However, if you face any issues, we would request you to write us back at the earliest.

We look forward to an opportunity to assist you again.
Regards,

Dipali Gharat
Customer Care
Reliance Communications