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BIG TV - Worst service providing by BIG TV Reliance

Complaint by Anil kumar on April 15, 2010, 5:25 pm in Entertainment and Movies

I am the subscriber of big tv. My smart card no is 200518780321. I have paid for one year south bronze pack on November 2009. In this pack regional pack cost is 5rs. But every month they have deducting 35rs for regional pack. and so many times they are stopping services. after recharging some more money then they are providing services. So many times I complained on this issue to customer care executives. But those customer care people not responding. till now they charged me extra 200 rs. and this will be continued for next 8 months also. so i vexed with this people and I want to proceed legally. that is the reasion i am posting this complaint. please take necessary action on this.

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Complainant's Goal: i want refund my money what extra they have charged
Complainant's Target: BIG TV
Complaint Location: India › Andhra Pradesh › Hyderabad
Complaint URL: http://www.icomplaints.in/worst-service-providing-by-big-tv-reliance-02534.html

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2.
Thu, 29 Apr 2010 - Business Reply from - Customer Care (BIG TV)

Dear Customer,

In response to your e-mail regarding waiver for wrongly charged, we would like to inform you that we have already registered your complaint vide service request ID 124130486. Your complaint would get resolved with in 2 days.

Further, please note that if you want to continue with Telugu Plus, then you will be charged at Rs. 33/- (inclusive of tax).


We apologize for the inconvenience caused to you.

Yours sincerely,

Sanjay Parmar
Customer Care

1.
Thu, 15 Apr 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to BIG TV on April 15, 2010, 5:25 pm

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