Complaint by
smandal on December 15, 2011, 11:58 pm in Online Shopping
Dear Sir/Madam,
On 23.11.2011, I have placed an order for Easy Mop Orange and Leonardo Cooking Olive Oil Kit (order no: 2011-11-23-021795) to Star CJ Alive. Payment was made through Net Banking.
1. Leonardo Cooking Olive Oil Kit has been delivered on 25.11.2011 by AFL courier.
2. Easy Mop Orange has not been delivered to me even 15 days after placing the order.
3. Delivery status is being deliberately and fraudulently shown as completed in their web site.
Even after repeated inquiry, nobody from its customer care department is able to tell me when the Easy Mop Orange will be delivered. I have sent several emails to response@starcj.com but no reply has been received till date. I have already registered a complaint to its Customer Care on 01.12.2011 for the same. The Customer Care staff has been very insensible in dealing with my complaint. Every time they tell me back-end team will call back to resolve my complaint and nobody called back. Sometime, they even lie to me that I was not reachable when their so-called back-end team called back. I am trying to give wide publicity through different media about the fraudulent business practice of Star CJ so that more and more consumers dump Star CJ.
Regards.
Sunil Mandal
Panvel, Navi Mumbai
Today (20.12.2011) i.e. nearly a month after date of order, the Easy Mop Orange has been delivered. It's better late than never. Thanks to iComplaints.in. Thanks to Star CJ Alive too.
An email communication has been sent to Star Cj Alive on December 15, 2011, 11:58 pm
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Same to here.
i have ordered one Dell Vostro laptop 1550 but i have only recived free gifts available on the laptop but the actual product i.e laptop still not received but there is very poor response from Helpdesk team from Starcj.
hemant