Star Cj Alive - Poor service and not refunding the money

Hi,
I ordered for 2 items. One was delivered in broken condition and the second item never got delivered. Despite my several reminders I did neither get the replacement nor the missing item. Finally on 13-Nov-2011 I asked the customer care team to cancel my order and refund the money. They told me that my money would be refunded in 10 working days. I waited for 10 working days. But on the 10th working day I got call from the customer care to check that the products are delivered to me or not. That was very surprising to me. They do not have the latest status of the order. I told them that I have cancelled that order and my money should reach me by today. To that they told me that the product needs to be collected before paying back. I am unable to understand this. when i asked for order cancellation they did not tell me about this.They did not send anyone to collect the item in last 15 days and on the refund date they told me the new procedure. That day I Spoke to their manager and he promised me to get this resolved within a week. Till today I have not got any update. i do not see i would be getting my money back without the help of consumer court.
The service provided by star Cj is really pathetic and i would request all to avoid this. The items are cheap but they deliver the broken items.
I talked to their manager Gaikwad but he also made false promises. Today he even did not pick my call. Really vey pathetic response.