Volkswagen Group Sales India - Pipe Bend in Common Rail System in Vento TDI
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Complaint by: Sanjay on December 6, 2017, 9:33 pm in Cars Parts and Vehicles

Dear sir,

I have purchased Vento TDI, Highline from Volkswagen, Hubli in nov 2015. First servicing of the car was done in Nov 2016 at Volkswagen, Hubli. For second servicing, I again sent my car to Volkwagen, Hubli on 30 Nov and the car was driven around 190 km from my place to Service Centre. My car has run around 24000 kms.

I am informed by the Service Centre that the pipe/tube connecting common rail injection is bend.

I am surprised to hear that because my car is driven by me only and the only place the car was given for servicing is at Volkswagen, Hubli.

The service centre claims that the the pipe is bend at some service centre or mechanic.

I have filed my complaint with the call centre of Volkswagen and reference number is CCR105226. My car is in service centre since 30 Nov.

I want to inform that i have neither opened the cover under the hood nor have given my car to any mechanic in last two years. Therefore, there is no reason the the pipe of common rail system gets bend.

I want the common rail system to be replaced by the company/ service centre because only agency that has attended to the car is service centre hubli or it is manufacturing defect.

I have attached images of the common rail system.

Complainant's Goal: To Replace bend pipe of Common Rail Injection System by the Dealer or Company.
Complainant's Target: Volkswagen Group Sales India
Complaint Location: IndiaKarnatakaDharwad

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