Dear All, Thanks for your time.
Recently i bought 1 Dell Laptop On ebay. after receive the product i called to Dell and cross verified my service Tag. recently i have problem with that Laptop, so i logged complaint to dell and shared bill scan copy. after that i didnt get any response for week days, again i called to dell and asked the status, they simply said your bill is not valid with very rude.....and escape from the service
what is the wrong ??? i dont know they treated me as a smuggler!!!!!!!!!!!!!!!!!! I paid the money,
"as a buyer, i have the right to buy the product where i was like "
who is that dell guy to decide to buy the product near by your location only !!!!!and he used a lot of words like "illegal" am not cheat any one and my nation also. the words what he used it is hurts me
today i received a mail stating that, " the request was closed"
1. this is the way you people open & close the call's what is the use of logging the calls ?
2. you people didnt take the confirmation from the user ??? what best practices you follow for user satis
3. on your "online warranty check " is shows the warranty, then what is problem to serve the customers ?
Hi Sunil,
Sincere apologies for the trouble you have been through. I understand your concern and would like an opportunity to offer my assistance to resolve the issue. Please share your system service tag with me so that I can check your order details and will do my best to resolve the concerns.
You may check the service tag
**On the bottom of the laptop on the white sticker ***
**It’s a seven digit alphanumeric code which ends with BS or number 1 **
If in case you do face any challenges in the process, please feel free to contact me directly by sending me an email or reply to this blog.
You can reach me at "gautam_hardat@dell.com" .
We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared sent me on my email id.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Hi Sunil,
My name is Gautam and I work for the Social Media and Community Team at Dell.
Sincere apologies for the trouble you have been through. I understand your concern and would like an opportunity to offer my assistance to resolve the issue. Please share your system service tag with me so that I can check your order details and will do my best to resolve the concerns.
You may check the service tag
**On the bottom of the laptop on the white sticker ***
**It’s a seven digit alphanumeric code which ends with BS or number 1 **
If in case you do face any challenges in the process, please feel free to contact me directly by sending me an email or reply to this blog.
You can reach me at "gautam_hardat@dell.com" .
We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared sent me on my email id.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder