Airtel Telemedia Services - Mental Herrasment from Airtel Internet Service
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Complaint by: Rajendra Prasad on December 12, 2010, 11:32 am in Internet Related

Hi,


Seriously we are getting frustrated with the service(harassment ) that Airtel is doing.

We got a connection under the plan 799( land line connection.) after using it for six months we have disconnected this connection and got moved to a new plan in Airtel Rs 899(Wifi Bronband Connection) plan.
For the old connection they have sent one person and taken land line and modem which they have provide in starting. Two days later on the same port they have given us the Broad band wireless connection.

Now they haven't disconnected the connection and billing us on two connections (799 and 899) which were there on single port.. First thing how they are charging us twise for one port.

Now they have sent a legal notice to pay 2492Rs + 500RS(legal notice charges). Seriously they are creating a mental tension to us calling on regular basis and giving warnings to us.If Airtel is not going to respond we are going to file a police complaint against them.

Connctions

799 Plan:0********68
899 Plan:DSL No:16019713

Its the problem with Airtel management team for not closing the first connection and billing us for the last three months. We have proper proof of paying bills on time for the connection we are using.When we asked them to send a representative to look into the issue, without any notice they have sent legal notice...I require a proper reason for this

Complainant's Goal: I want this legal notice to be cleared and an apology note from them.
Complainant's Target: Airtel Telemedia Services
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
3.
Sat, 25 Dec 2010 - Business Reply from - Airtel_presence (Airtel Telemedia Services)

Dear Rajendra,

I would like to inform you that your concern listed 12 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Fri, 17 Dec 2010 - Business Reply from - Airtel_presence (Airtel Telemedia Services)

Dear Rajendra,

This is to inform that your concern listed on 12 Dec. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

1.
Mon, 13 Dec 2010 - Business Reply from - airtel_presence (Airtel Telemedia Services)

Dear Rajendra,

This is to inform you that your concern listed 12 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team