Airtel Telemedia Services - I AM NOT SATISFIED WITH THE SERVICE PROVIDED BY AIRTEL INDIA

Complaint by srkarim on May 16, 2009, 3:23 pm in News and Media

I AM A CUSTOMER OF AIRTEL PREPAID AND MY MOB NO 919779197567. MOBILE OFFICE SERVICE OF AIRTEL IS ACTIVATED IN MY PHONE (NOKIA 3110)FOR WHICH MONTHLY RS 500 IS PAID BY ME. UNLIMITED SURFING IS AVAILABLE IN THE SCHEME. ON 0030 AM OF 11 MAY WHILE I WAS SURFING AND I STOPPED AND DISCONNECTED MY HANDSET FROM PC , SUDDENLY I GOT AMESSAGE THAT RS 196 HAS BEEN CUT.IMMLY I LODGE A COMPLAINT WITH CUSTOMER CARE EXECUTIVE AND I WAS INFORMED THAT IT WAS BCOZ OF TECHNICAL PROBLEM OF AIRTEL GPRS SERVICE AND I WAS ASSURED THAT MONEY WILL BE REFUNDED BACK. AGAIN IN MORNING AROUND 0800 HRS I TRIED SURFING AND THIS TIME RS 22 WAS DEDUCTED ILLEGALLY.AGAIN I LODGED COMPLAINT WITH CUSTOMER CARE.FROM 11 MAY TILL TODAY I PUT AROUND 10 COMPLAINTS TO CUSTOMER CARE OF AIRTEL(TELE-121) AND GPRS CELL OF AIRTEL(12143) AND EVERY TIME I WAS ASSURED THAT MY AMOUNT WILL BE REFUNDED WITHIN NEXT 24 HRS.BUT NOTHING HAS BEEN DONE TILL DATE. SUDDEN DEDUCTION OF BALANCE FROM MY AIRTEL PREPAID HAS INCURRED ME A HEAVY LOSS IN BUSINESS AS I WAS TO PLAN A MEETING WHICH I COULD NOT DO.PLEASE INTERVENE TO REPAY THE ILLEGAL DEDUCTION MADE BY AIRTEL AND FIX A COMPENSATION AMOUNT IN LIEU OF MY MENTAL TENSION AND LOSS IN BUSINESS.

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Complainant's Goal: TO GET A COMPENSATION FOR LOSS OF PAECE & LOSS IN MY BUSINESS& REFUND OF AMOUNT

Complainant's Target: Airtel Telemedia Services

Complaint Location: India › CHANDIGARH

Complaint URL: http://www.icomplaints.in/i-am-not-satisfied-with-the-service-provided-by-airtel-india-0124.html

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4.

Thu, 19 Nov 2009 - Business Reply from - airtel (Airtel Telemedia Services)

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Mohsin Khan
Airtel Customer Service Team

3.

Wed, 07 Oct 2009 - Business Reply from - airtel_presence (Airtel Telemedia Services)

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Kamal Singh
Airtel Customer Service Team

2.

Sat, 16 May 2009 Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Telemedia Services on May 16, 2009, 8:09 pm

1.

Sat, 16 May 2009 Message By Complainant srkarim

I support this complaint.I WANT HEPTY COMPENSATION FROM AIRTEL.

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